Accounts Receivable & Collections Specialist

Key Responsibilities

• Manage the full accounts receivable lifecycle for an assigned portfolio of customer accounts.
• Perform proactive collections through phone calls, emails, and customer correspondence while maintaining positive client relationships.
• Monitor aging reports and prioritize collection efforts to reduce outstanding balances and improve cash flow.
• Research and resolve billing discrepancies, payment issues, deductions, short pays, and customer disputes.
• Apply daily cash receipts and reconcile customer accounts.
• Process credit memos, adjustments, write-offs, and payment applications.
• Reconcile accounts and investigate unapplied cash or outstanding balances.
• Partner with Sales, Customer Service, and Operations to resolve customer concerns and facilitate timely payment.
• Prepare weekly aging reports and communicate collection status to management.
• Maintain accurate customer account records and collection notes.
• Assist with month-end closing activities related to accounts receivable.
• Assist with sales tax documentation, exemption certificates, and occasional tax-related customer inquiries.

Qualifications

• 3+ years of Accounts Receivable and commercial collections experience.
• Demonstrated success reducing aging receivables while maintaining strong customer relationships.
• Experience researching and resolving complex billing discrepancies.
• Strong account reconciliation experience.
• Knowledge of cash application, payment processing, and credit management.
• Basic understanding of sales tax processes and exemption certificates preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.