Accounts Receivable & Collections Specialist

Key Responsibilities

• Prepare, review, and issue customer invoices accurately and on time
• Maintain AR aging and proactively follow up on past due accounts
• Conduct consistent collections outreach via phone and email
• Communicate clearly and professionally to secure payment and resolve delays
• Escalate overdue accounts as needed and provide regular status updates
• Investigate and resolve billing discrepancies efficiently
• Maintain accurate records of communications and collection efforts
• Work closely with Sales, Customer Service, and Accounting to resolve invoice discrepancies and customer payment issues

Qualifications

• 3+ years of experience in Accounts Receivable and commercial B2B collections required
• Proven ability to consistently follow up on and collect past due balances
• Comfortable handling collections conversations in a firm, professional manner
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Able to prioritize and manage multiple tasks
• Strong written and verbal communication skills
• Professional demeanor with customer-facing experience
• Proficiency in Microsoft Excel, QuickBooks, and basic accounting systems
• Ability to handle confidential information with discretion

Key Competencies

• Persistence and strong follow-up skills
• Confidence in collections and payment conversations
• Attention to detail and accuracy
• Problem-solving and accountability
• Clear, professional communication
• Organization and time management
• Reliability and consistency