Accounts Receivable Collections Lead

About the role

Join Our Team! Are you an experienced accounts receivable or collections professional who enjoys solving problems, helping others succeed, and improving how work gets done? Wind River Environmental is looking for an Accounts Receivable Collections Lead to join our Finance team in Marlborough, MA! This on-site, hands-on role is ideal for someone who wants to take the next step in their career while remaining actively involved in collections. You'll manage your own collections portfolio while serving as a resource to the team, providing training, guidance, and day-to-day support to help improve collection effectiveness and overall team performance.

Responsibilities

• Manage an assigned collections portfolio, working with customers to resolve outstanding balances and account issues.
• Serve as a go-to resource for Collections Specialists, providing guidance on processes, systems, and complex account situations.
• Support onboarding and training for new team members and provide ongoing coaching to existing collectors.
• Monitor collection activity, account progression, and productivity to identify opportunities for improvement.
• Review account activity and documentation to ensure collection efforts are effective and appropriately prioritized.
• Partner with the AR Supervisor to identify and address workflow challenges, training needs, and performance concerns.
• Collaborate with internal departments to resolve customer issues and improve collection processes.

Requirements

• 3+ years of accounts receivable, collections, or related experience preferred.
• Strong understanding of collection practices and effective account management.
• Ability to analyze collection activity, identify trends, and recognize opportunities to improve results.
• Strong communication, problem-solving, and organizational skills.
• A collaborative approach with the confidence to provide constructive feedback and support others.
• Experience training, mentoring, or guiding coworkers preferred.
• Ability to balance individual responsibilities with supporting the broader team's success.
• Ability to work on-site at our Marlborough, MA office.

Pay

Pay Range: $26.00 – $28.00 per hour