ACCOUNTS RECEIVABLE & COLLECTIONS ANALYST

Position Summary The Accounts Receivable & Collections Analyst is responsible for overseeing all receivables, billing, and collections functions across hotel and casino operations. This role focuses on ensuring timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls. This position does not include responsibility for issuing or approving customer credit but works closely with teams that manage credit functions. Accounts Receivable Operations Oversee billing, invoicing, and cash application for hotel rooms, food & beverage outlets, casino activity, and group/events businessEnsure accurate and timely posting of all receivables and paymentsDeposit all mailed Hotel checksMonitor AR aging reports and drive timely resolution of outstanding balances Collections Management Lead collection efforts for corporate accounts, group clients, and applicable casino-related receivablesDevelop and execute strategies to reduce delinquency and improve collection cyclesRecommend Hotel Write OffsManage communication with clients and guests regarding outstanding balancesHandle escalated or sensitive collection matters professionally and effectively Legal & External Collections Coordination Coordinate with external legal counsel on accounts escalated to legal actionPrepare and provide documentation required for legal proceedings, claims, and settlementsMonitor status of accounts placed with attorneys and ensure timely follow-up and resolutionAct as primary liaison between the property and attorneys on collection-related matters Documentation & Diary System Management Establish and maintain a structured diary/log system to document all collection activitiesRecord detailed interactions with debtors, and attorneysEnsure documentation supports audit requirements, legal proceedings, and internal controls Casino Receivables Coordination Track casino-related receivables, including coordination with cage and finance teamsEnsure proper documentation and compliance for receivable transactionsRecommend Casino Write OffsPartner with credit, cage operations, and compliance teams for account resolution (no credit approval authority) Financial Reporting & Analysis Prepare AR aging reports, collection forecasts, and bad debt analysisMaintain and analyze collection recovery statistics compared to historical performance and benchmarksIdentify trends and recommend process improvements to enhance cash flow and recovery rates Cross Department Collaboration Work closely with front office, sales & catering, casino hosts, and finance teamsResolve billing discrepancies and improve billing processesProvide Win/Loss Statements to Casino patrons upon requestBalance guest service considerations with financial controls Experience 1+ years of accounts receivable and/or collections experience Skills & Competencies Strong knowledge of AR processes and collections best practicesExcellent analytical, organizational, and problem-solving skillsStrong communication and conflict resolution abilitiesHigh level of integrity and discretion $50,000 - $75,000 Essential Physical Functions (O) Standing (O) Walking (C) Sitting (O) Kneeling (N) Running (O) Lifting Max Weight 25lbs (O) Pushing Max Weight 25lbs (O) Pulling Max Weight 25lbs (O) Carrying Max Weight 25lbs (O) Bending (N) Stooping (O) Climbing Stairs (N) Climbing Ladders Max Height n/a (N) Working at a Height Level Above The Floor Max Height n/a (C) Finger Dexterity (C) Full Use of Both Hands (N) Crawling (N) Balancing (N) Throwing (O) Twisting (N) Reaching Max Height n/a (N) Driving (N) Working On or With Moving Machinery (C) Working at Rapid Work Speed (O) Working in Isolation (C) Working Around People (C) Hearing Conversation (N) Hearing High Acuity (O) Speaking Clearly (C) Seeing Near (O) Seeing Far (N) Seeing - Depth Perception (C) Seeing - Color Vision Other-Describe Essential Mental Functions (C) Writing English (C) Reading English (C) Speaking English (C) Working under Pressure/Stress (O) Speaking With Guests/Customers (O) Speaking With Employees (C) Working with Basic Math Skills (C) Making Decisions Based On Facts (C) Making Decisions Based On Data (O) Making Decisions Based On Personal Judgment (C) Making Accurate Measurements According To Set Standards (N) Planning and/or Supervising the Activities Others Essential Interactive Functions (O) Working under Close Supervision (C) Working under Minimal Supervision (O) Working and Interacting With Management in a Professional and Courteous Manner (C) Working and Interacting With Co-Workers in a Professional and Courteous Manner (O) Working and Interacting With Guests in a Professional and Courteous Manner Essential Environment Functions (C) Working Inside (N) Working Outside (C) Working in a Fast Paced Environment (N) Exposed To Chemicals Describe (O) Exposed To Dust, Fumes, Gases, Describe Dust (N) Exposed To Smoke (N) Exposed To Excessive Noise (N) Working in Dimly Lit Areas (N) Working in Sudden Marked Changes of Temperature and Humidity Other Describe Key Not Applicable (N) Occasional (O) Under 2 hours Frequent (F) 2 hours to 5 hours Constant (C) more than 5 hours