Accounts Receivable Clerk

About the role

At IPC, we’re not just about pallets or numbers — we’re about people, purpose, and progress. Our mission is simple yet powerful: “To be the TEAM of CHOICE for our PEOPLE, and the PARTNER of CHOICE for our CUSTOMERS and VENDORS.” We’re growing fast and seeking an Accounts Receivable & Customer Support Specialist with a passion for precision, teamwork, and service. If you’re energized by solving problems, improving processes, and building great relationships, you’ll feel right at home here.

Responsibilities

• Prepare and process timely, accurate invoices for both the Mulch and Pallet divisions.
• Reconcile PalleTrack data with Traverse to ensure billing accuracy.
• Validate and reconcile Bills of Lading (BOLs) to confirm details match invoicing.
• Maintain organized and timely filing of invoices and related records.
• Aid in the preparation and distribution of customer statements.
• Ensure timely and accurate application of customer payments (cash, check, credit card, and EFT).
• Reconcile customer accounts to ensure balances are up to date and discrepancies are resolved quickly.
• Notify customers of skipped or outstanding invoices identified during payment processing.
• Lead communication with all Mulch customers and designated Pallet customers regarding billing, payments, and account questions.
• Contribute to effective collections efforts while maintaining professionalism and positive relationships.
• Partner with the sales team to ensure smooth new customer setups and complete documentation.
• Serve as a direct point of contact for customer inquiries, providing timely updates and accurate information.
• Collaborate cross-functionally to enhance customer satisfaction and streamline processes.
• Help develop, document, and refine processes that support IPC’s continued growth and efficiency.
• Create and maintain a detailed desk manual that explains not only how tasks are done, but why — building understanding and consistency across the team.
• Assist with the implementation of PalletConnect and other system improvements to drive accuracy and productivity.

Requirements

• Associate’s degree in Accounting, Finance, or related field (or equivalent experience).
• 1–2 years of accounting or AR experience required.
• Proficiency in Microsoft Excel and Office Suite.
• Strong attention to detail and organizational skills.
• Clear and effective communication skills — both written and verbal.
• Ability to work independently and collaboratively within a fast-paced, team-oriented environment.
• Experience with Traverse, PalleTrack, or similar ERP/accounting software preferred.

Qualifications

• Be part of an epic, values-driven team.
• Profit sharing and 401(k) matching.
• Comprehensive benefits: medical, dental, vision, life, and disability coverage.
• Company contributions to your Health Savings Account (HSA).
• Paid time off and paid company holidays.
• Opportunities for growth, recognition, and impact.

Benefits

• Monday–Friday, full-time.
• In-person at our Lafayette, IN location.
• Occasional team collaboration with other IPC sites.

Pay

Not specified.

Schedule

Monday–Friday, full-time.