Accounts Receivable / B2B Collections Specialist

We are looking for an experienced Accounts Receivable / B2B Collections Specialist to support receivables performance and strengthen cash flow operations in Cincinnati, Ohio. This role focuses on managing commercial past-due accounts, resolving payment issues, and partnering with customers in a detail-oriented, solutions-oriented manner. The ideal candidate brings strong judgment, sound knowledge of collection practices, and the ability to balance recovery goals with positive client relationships. Responsibilities: • Develop and carry out account-specific collection strategies to recover outstanding commercial balances efficiently and effectively. • Review aging data, payment trends, and account activity to identify delinquency risks and prioritize follow-up efforts. • Work directly with business customers to secure payments, arrange structured repayment options, and negotiate acceptable resolutions within company guidelines. • Research invoice questions, payment discrepancies, and disputed charges, coordinating with internal teams to bring issues to resolution. • Record collection outreach, account updates, commitments, and results accurately within accounts receivable and collection systems. • Track portfolio performance and raise long-standing or high-exposure accounts to leadership when additional action is needed. • Perform all collection activity in accordance with applicable regulations, company standards, and established credit practices. • Prepare reporting on receivable aging, recovery progress, and expected collections to support financial planning and management review. • Recommend workflow and process improvements that enhance efficiency, reduce delinquency, and improve collection outcomes. • At least 3 years of experience in business-to-business collections, credit, or accounts receivable administration. • High school diploma required; an associate or bachelor’s degree in accounting, finance, business, or a related discipline is preferred. • Working knowledge of commercial collection procedures, credit practices, and applicable legal or regulatory requirements. • Strong communication and negotiation skills with the ability to preserve customer relationships while driving payment resolution. • Solid analytical skills and close attention to detail when reviewing account histories, aging reports, and payment activity. • Ability to manage a high-volume portfolio while staying organized, responsive, and attentive to details. • Proficiency with Microsoft Office and accounts receivable platforms, including Microsoft Dynamics 365 or similar ERP environments. • Demonstrated success meeting or surpassing collection goals in a fast-paced setting. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.