Accounts Receivable

Position Summary

The Accounts Receivable Specialist is responsible for managing billing, collections, account reconciliations, and cash application activities for a Forbes Five-Star luxury resort. This role works closely with guests, corporate clients, group contacts, and internal departments to ensure timely collections, accurate account management, and exceptional customer service.

Key Responsibilities

• Process and reconcile accounts receivable transactions accurately and timely.
• Generate invoices and statements for guests, groups, corporate accounts, and event clients.
• Monitor aging reports and proactively follow up on outstanding balances.
• Apply cash receipts, wire transfers, credit card payments, and electronic payments.
• Reconcile guest ledger, city ledger, and group billing accounts.
• Research and resolve billing discrepancies and payment issues.
• Communicate professionally with guests, vendors, corporate clients, and internal departments regarding account balances.
• Maintain accurate customer account records and supporting documentation.
• Aid with month-end closing, account reconciliations, and financial reporting.
• Support audit requests and ensure compliance with company policies and accounting standards.
• Collaborate with Sales, Conference Services, Front Office, and Finance teams to ensure billing accuracy.

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum 2 years of Accounts Receivable, Collections, Billing, Accounting, or Finance experience required.
• Hospitality, hotel, resort property accounting experience preferred.
• Experience with customer billing, account reconciliation, and collections.
• Proficiency in Microsoft Excel and Microsoft Office Suite required.
• Experience with Sage, ProfitSword, or similar accounting and hotel systems preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities while meeting deadlines.
• Strong attention to detail and commitment to accuracy.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off & Company-Paid Holidays
• Paid Parental Leave
• Short-Term & Long-Term Disability Insurance
• Tuition Reimbursement
• Recognition Programs & Employee Rewards
• Complimentary Employee Meals
• Complimentary Parking
• Employee Discounts on Rooms, Dining, Spa, Retail, and Resort Amenities
• Friends & Family Rates at Salamander Collection Properties
• Career Development & Advancement Opportunities

Why Salamander?

Salamander Middleburg offers a comprehensive benefits package designed to support your well-being and career growth. From competitive compensation and comprehensive insurance plans to professional development opportunities and employee discounts, we strive to provide a supportive and rewarding environment for our team members.