Accounts Receivable

Aloha Termite & Pest Control, a locally owned and operated company serving Hawaii for over 25 years, is recognized as Hawaii’s #1 extermination company. We foster a fast-paced, supportive "ohana" environment centered around exceptional customer service and the spirit of "Aloha."

About the role

This dual-focused role serves as a critical pillar for our finance and administrative operations. You will manage the Accounts Receivable (AR) lifecycle while providing essential Customer Care and administrative support within our Field Routes Data Program. This is a vital, full-time career opportunity for a dependable go-getter who thrives in a fast-paced environment.

Responsibilities

• Accounts Receivable & Financial Focus (Primary)
  • Invoicing & Billing: Generate and distribute accurate invoices to clients in a timely manner. Address customer invoicing or billing disputes to resolution, aiming for first-call resolution.
  • Payment Processing: Receive, process, and post payments (checks, credit cards, ACH, and wire transfers). Handle routine account maintenance and updates.
  • Collections & Follow-ups: Monitor accounts for delayed payments, contact clients regarding overdue balances, and negotiate payment arrangements professionally.
  • Account Reconciliation: Reconcile the accounts receivable to ensure all financial transactions are accurately accounted for and properly posted.
  • Reporting: Generate aging reports and financial summaries for management on a regular basis.
  • Communication: Field incoming calls, emails, texts, and other communications with an upbeat attitude ("let them hear your smile over the phone").
  • Data Management: Monitor, update, and maintain customer information and call dispositions through our Field Routes Data Program. Meticulously document all client dealings on account notes.
• General Duties: Assist other departments as needed, maintain task trackers, and perform general administrative support tasks assigned by leadership.

Requirements

• Experience: Minimum of 2 to 3 years of direct experience in collections, accounts receivable, bookkeeping, or general accounting.
• Education: High school diploma required. A background, certification, or extended experience in High Volume Collections, Accounting, Finance, or Business Administration is a strong plus.
• Technical Skills: Proficiency and experience with Field Routes is a major advantage.
• Soft Skills: Exceptional written and verbal communication skills, high professionalism, strong negotiation abilities, and the natural ability to deliver service with "Aloha."
• Work Ethic: Superior attention to detail, strong time-management skills, reliable attendance, and punctuality.
• Licensing: A valid Hawaii/US Driver’s License with a clean driving record is mandatory.
• Screening: Must be able to pass a comprehensive background check and drug test (100% Drug-Free Workplace).

Benefits

• Competitive pay starting at $19.00/hour
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid training and career development
• Employee discounts

Pay

Starting at $19.00/hour (commensurate with experience).

Schedule

Monday – Friday, 8:00 AM to 5:00 PM, with weekends as needed.