Accounts Receivable Associate, CoStar Group - Richmond, VA

Role Overview

Accounts Receivable Associate at CoStar Group's Richmond, VA location. In-office, Monday – Friday.

About CoStar Group

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation.

Responsibilities

• Accountable for improving AR performance through concise AR Aging metrics.
• Identify and resolve customer issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.
• Drive high customer satisfaction, measured by CSAT and NPS, and retention levels through relationship building, professional and courteous communication.
• Become proficient in understanding of company A/R-Collections life cycle, especially related to root cause analysis and AR aging prevention within a 3-month time frame.
• Coordinate and escalate slow or non-pay accounts at 60-days thresholds with sales organizations and AR Management for support.
• Balance portfolio performance with supporting occasional projects and Adhoc reporting requests.

Basic Qualifications

• Bachelor's degree required from an accredited, not-for-profit, in-person college/university.
• A track record of commitment to prior employers.
• Proven ability to actively resolve customer inquiries in a timely manner and high degree of customer service.
• Ability to work within time deadlines by prioritizing workload and understanding the priority business outcomes.
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas (pivot tables and V-lookups).
• Excellent oral and written communication skills required.
• Experience collaborating and communicating with other internal business partners.
• Strong focus and attention to detail.
• Ability to be flexible and adapt to changing situations at a high growth company, especially in the period of month/quarter/year-end closing.

Preferred Qualifications

• 1+ years of experience in the financial services industry, including roles in consumer and/or commercial collections, accounts payable, billing, cash applications, or customer service within a corporate environment.
• Accounts Receivable Collections experience.
• Evidence of strong academic performance in college.
• Oracle Advanced Collections experience preferred.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group's Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Pay

Base Compensation: $46,000.00 - $60,000.00