Accounts Receivable Associate

About Our Client

The organization operates as a leading licensed wholesale platform in the cannabis industry, supplying over one billion dollars worth of cannabis products annually from numerous brands to retailers in multiple states including California, New York, and Nevada. It addresses the challenge of connecting cannabis brands with retailers through a technology-driven platform designed to scale the cannabis distribution network across the United States.

About the Opportunity

The Accounts Receivable Associate manages a portfolio of retailer accounts to ensure timely collection of outstanding invoices on behalf of brand partners. This role balances assertive collections efforts with maintaining healthy retailer relationships, identifying risks early, and keeping internal stakeholders informed, thereby supporting the financial health and growth of the organization.

Responsibilities

• Manage a dedicated portfolio of brand and retailer accounts, prioritizing outreach for past-due invoices.
• Collections conversations with professionalism and effective negotiation to resolve disputes and secure payments.
• Collaborate with invoicing, operations, and delivery teams to resolve payment issues promptly.
• Follow established workflows for status updates, escalations, and cross-team coordination.
• Prioritize and manage a high-volume task queue using tools like Asana and Zendesk.
• Identify and escalate early signs of credit risk or delinquency.
• Produce weekly accounts receivable and credit reports; support accounting with data for doubtful accounts.
• Flag uncollectible invoices and coordinate next steps with brands and leadership.
• Maintain detailed, audit-ready records of all account interactions and resolutions.
• Utilize AI tools to improve workflow efficiency and reporting.
• Continuously enhance collections process documentation and escalation procedures.

Requirements

• Minimum of 3 years experience in B2B collections or high-volume customer service.
• Proven ability to manage large account portfolios and achieve collections targets.
• Strong negotiation and de-escalation skills.
• Proficiency with Slack, Asana, Zendesk, and data analysis tools like Excel or Google Sheets.
• Experience using AI tools to optimize workflows.
• Excellent written and verbal communication skills.
• Highly organized with attention to detail and process documentation.
• Ability to work effectively in a fast-paced, changing environment.
• Bachelor’s degree or equivalent professional experience.
• Interest in improving customer experience within a technology-driven company.

Pay Range and Compensation Package

Compensation $22 to $26 hourly.

Benefits & Perks

Medical, dental, and vision insurance offered to full-time employees. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.