Accounts Receivable and Payments Analyst

Job Summary

The Accounts Receivable and Payments Analyst focuses on agency and carrier receivables & customer payments, while being able to perform other daily tasks and support the team as needed. This function is the primary point of contact for agency and carrier invoicing queries, as well as merchant services contacts. Works closely with the Services team, Finance and external contacts such as agencies, carriers, banks and merchant services.

Job Duties

• Ensure tracking of payments from Agencies and follow up in case of delays
• Produce reporting and aging for management on Agency payments
• Manage the company’s escheatment process
• Maintain up to date process documentation about own area of responsibility
• Be the primary point of contact for internal Agency-related queries
• Manage process documentation for all responsibilities
• Assist the Payments team with daily processing tasks related to Customers or IBOs as required. This may include payments allocations, refunds, re-runs, escalations
• Manage the relationship with merchant services team (Cybersource, Elavon, etc.)
• Proactive in reviewing and improving existing processes, flag issues, implement new procedures and work on automation of tasks to improve efficiency
• Respond efficiently to chargebacks across multiple business units
• Other duties as assigned by the Manager

Required Skills And Abilities

• 3+ years accounts receivables experience
• Ability to work collaboratively with peers and cross-functionally within the company
• Extensive working knowledge of the accounts receivable cycle
• Ability to gather and analyze operating metrics associated with the AR process and provide meaningful feedback and suggestions for process improvement
• Highly motivated, deadline driven, and ability to communicate effectively
• Excellent communications skills (verbally and in writing)
• Strong computer skills with analytical platforms such as Excel

Required Education And Experience

• Bachelor degree in an associated area or comparable experience required

Working Environment

Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite. Office environment Mon-Fri, between the hours of 8 A.M to 5 P.M The position may require occasional travel for continuing education, training or support

Physical Requirements

• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.

Security Training Requirement

Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process.

Federal And State Disclaimer

ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth