Accounts Receivable and Bookkeeping Specialist

Primary Job Duties

• Receive payments and post amounts paid to customer accounts on a daily basis.
• Make bank deposit.
• Match bank deposits the following day to QB payments received to enter QB deposits.
• Locate and monitor overdue accounts, using company financial software.
• Generate and send new invoices.
• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail (electronic, and postal as/if needed), telephone, or personal visits to solicit payment.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deactivated customers if needed.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Answer customer questions regarding problems with their accounts.

Skills

• Active Learning
• Customer and Personal Service
• Mathematics
• Administrative
• Writing
• Social Skills
• Negotiation
• Persuasion
• Service Orientation
• Complex Problem Solving
• Resource Management

Tools and Technology

• Notebook computers
• Laptop or PC computers
• Accounting software- Main Use Intuit QuickBooks Online SOS Inventory Management System
• OTHER Company Software: Customer relationship management CRM software Hubspot
• Technical support document management software
• MaintainX
• Electronic mail software Microsoft Outlook
• Office suite software Microsoft Office software. Word, Excel, Power Point.
• Presentation software Microsoft PowerPoint
• Spreadsheet software Microsoft Excel
• Google Sheets