Accounts Receivable Analyst

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following a recent $200 million Series E funding round, the company is valued at $4 billion, with total funding exceeding $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We are seeking an experienced, detail-oriented professional with strong operational discipline, excellent communication skills, and a proven ability to thrive in a fast-paced, high-volume environment. The candidate will have an ownership mentality and act as both a financial steward and a partner to internal and external stakeholders, ensuring all receivable activity aligns with contractual terms, customer expectations, and organizational standards. The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function.

Responsibilities

• Ensure timely and accurate billing to customers
• Resolve customer billing issues, reconcile account discrepancies and disputes, and assist customers and internal departments with problem-solving needs
• Ownership of AR aging with focus on preventing and clearing past due accounts
• Daily cash application and bank reconciliations
• Work with Synthesia sales staff to resolve open questions on customer invoices and status
• Register and maintain customer portals including working with other departments to complete periodic customer reviews of Synthesia
• Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience

Requirements

• 3+ years of hands-on experience in Accounts Receivable and/or Billing
• Proficiency with ERP systems such as NetSuite, or equivalent platforms
• Strong understanding of Order to Cash transaction lifecycle
• Strong Excel skills with the ability to build and analyze reports
• Customer service orientation and strong communication skills
• Demonstrated success in identifying and implementing process improvements and automation

Skills

• Experience with Salesforce (bonus)
• Experience with Stripe (bonus)
• Experience with customer portals (Ariba, Coupa) (bonus)
• Understanding of VAT & Sales Tax (Anrok) (bonus)
• SaaS industry experience (bonus)
• Examples of recent experimentation or utilization of AI tools to improve a process or redesign a workflow (bonus)

Values

• Put the Customer First
• Own it & Go Direct
• Be Fast & Experimental
• Make the Journey Fun