Accounts Receivable Administrator

About the role

We are seeking an Accounts Receivable Admin for Firetrol’s district office in Oklahoma City, OK. This role owns the collection process for assigned customer accounts and drives internal accountability to reduce outstanding receivables and delinquent balances.

Responsibilities

• Contact customers by phone and email to collect past-due invoices.
• Prioritize collection efforts using aging reports and delinquent-account reports.
• Investigate and resolve billing disputes, payment discrepancies, and customer concerns.
• Follow up with project managers, sales representatives, service coordinators, and other departments to obtain information needed to collect payment.
• Escalate collection issues to management before accounts become high risk.
• Monitor customer payment trends and identify accounts requiring immediate attention.
• Process customer payments and maintain accurate collection notes.
• Send customer statements and collection correspondence.
• Recommend credit holds or work stoppages when appropriate to minimize company risk.
• Maintain professional relationships while protecting Firetrol's financial interests.
• Assist with additional accounting or administrative duties as assigned.

Requirements

• Experience in Accounts Receivable, collections, or accounting.
• Strong verbal and written communication skills.
• Excellent organizational and follow-up skills.
• Ability to work independently and manage multiple priorities.
• Comfortable making collection calls and having difficult conversations.
• Proficient with Microsoft Office and accounting software (GP experience preferred).

Qualifications

• Reduces outstanding accounts receivable and delinquent balances.
• Is persistent, organized, and follows through until issues are resolved.
• Does not allow internal process delays to stop collection efforts.
• Holds both customers and internal team members accountable.
• Communicates professionally while remaining firm and results-oriented.
• Keeps management informed of collection risks before they become problems.

Benefits

• Competitive wages.
• Health, dental, and vision insurance.
• Life insurance and short- and long-term disability.
• Generous paid time off policy.
• 401(k) plan with a generous company match and immediate vesting.
• Sponsored training and education opportunities.
• Career growth opportunities.