Accounts Payable Support Manager

Responsibilities

• Lead the AP Support team responsible for vendor inquiries via ServiceNow, payment support (including internal payments and Paymode), and 1099 reporting support in partnership with Tax and Compliance.
• Drive continuous improvement and innovation within Accounts Payable, leveraging emerging technologies, including AI, to reduce manual effort and improve efficiency.
• Avoid inaccurate, timely, and professional resolution of inquiries within established SLAs.
• Maintain and report on departmental KPIs related to vendor inquiries, vendor master processing, payment accuracy, timeliness, and reclasses.
• Monitor workload, trends, and aging to proactively address backlog, process gaps, and performance risks.
• Prepare and share regular KPI reporting with leadership, highlighting trends, risks, and improvement opportunities.
• Drive corrective action plans when KPIs or SLAs are not met, including coaching, process changes, or workflow adjustments.
• Establish clear procedures, metrics, and documentation to support consistent execution and sustained performance.
• Foster a culture of accountability, continuous improvement, and customer service excellence.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent practical Accounts Payable experience will be considered.
• 5-7 years of progressive Accounts Payable leadership experience required, including hands-on responsibility for vendor inquiries, payment processing, and vendor master data activities.
• Experience supporting electronic payment solutions, virtual card programs, and payment platforms (e.g., Paymode) preferred.
• Experience supporting 1099 reporting activities and coordinating with Tax or Compliance teams preferred.
• Prior experience working with AP systems, ERP platforms, and case management tools such as ServiceNow strongly preferred.
• Strong knowledge of Accounts Payable operations, including vendor inquiry management, vendor master data maintenance, payment processing, virtual card programs, and 1099 support activities.
• Working knowledge of AP and financial systems, payment platforms, and case management tools (e.g., ERP systems, ServiceNow, Paymode), with the ability to navigate data and support daily operations.
• Experience identifying operational inefficiencies and supporting process improvements through clear procedures, documentation, and practical workflow enhancements.
• Strong communication skills to effectively interact with vendors, internal stakeholders, and team members; ability to clearly explain processes, resolve issues, and provide guidance.
• Proven people leadership skills, including coaching, feedback, workload management, and supporting team performance in a service-oriented environment.
• Collaborative and customer-focused mindset, with the ability to build strong working relationships across Finance, Tax, Procurement, Treasury, and other partner teams.

Benefits

• Medical and prescription drug plans that includes no additional cost vision coverage
• Dental plan
• 401(k) retirement plan with a generous Mortenson match
• Paid time off, holidays, and other paid leaves
• Employer paid Life, AD&D, and disability insurance
• No-cost mental health tool and concierge with extensive work-life resources
• Tuition reimbursement
• Adoption Assistance
• Gym Membership Discount Program

Pay

The base pay range for this role is $99,000 - $148,600. (Actual range is higher for the following office locations: Denver, CO and Chicago, IL – 5%, Seattle, WA, and Portland, OR – 10%, Washington, D.C. – 12.5%). This position is eligible for Mortenson’s incentive plan.

Schedule

(Actual schedule may vary based on location)