Accounting Coordinator Senior

Job Summary

Support Students Through Accurate Financial Services and Exceptional Customer Service
The University of Kentucky is seeking an Accounting Coordinator Senior to join Student Account Services within University Financial Services. This position sits at the intersection of student financial services, regulatory compliance, and customer support, helping students and families navigate tuition, fees, payments, and student loan responsibilities while ensuring compliance with university and federal requirements.

What You’ll Do

• Provide front-line support to students, parents, and campus partners regarding student accounts, tuition, fees, and loan programs
• Respond to inquiries through phone, email, and in-person interactions while delivering exceptional customer service
• Interpret and apply federal regulations, university policies, and financial aid requirements
• Prepare and analyze reports related to student loans, receivables, and account activity
• Process payments, fee adjustments, appeals, refunds, and other account transactions
• Monitor and support student loan compliance activities, including counseling and reporting requirements
• Aid in collections efforts and payment arrangements for past-due accounts
• Participate in process improvements and special projects that enhance service and operational efficiency

What You’ll Bring

• Experience in financial services, accounting, customer service, or student account operations
• Strong analytical and problem-solving skills
• Ability to interpret policies, regulations, and complex financial information
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment

Minimum Requirements

• Associate’s degree
• 2 years of experience in accounting, financial services, student accounts, or a related field

Skills / Knowledge / Abilities

• Strong verbal, written, and non-verbal communication skills
• Teamwork
• Problem resolution
• Attention to detail/accuracy
• High level customer service orientation

Skills / Knowledge / Abilities (continued)

• Knowledge of the SAP operating system and student loan programs is preferred
• Strong background working with Microsoft Office

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

• Bachelor’s and 3 years of related experience preferred