Accounting Clerk III - DTOPS

Position Objective

The Accounting Clerk III for DTOPS provides comprehensive administrative and customer‑service support for CBP’s Decal and Transponder Online Procurement System. The role blends standard Accounting Clerk III duties with specialized DTOPS responsibilities and gives strong preference to candidates who are proficient in Spanish.

Responsibilities

• Provide online purchase assistance and support for DTOPS customers, answering questions and resolving issues via phone and email.
• Perform data entry, reconciliation, and processing of financial transactions across payroll, travel, commercial accounts, and revenue collections.
• Receive and track incoming mail/invoices, process utility invoices, and support vendor payment operations.
• Audit and process travel vouchers, reconcile leave and pay records, and assist with onboarding and separation documentation.
• Deliver customer‑service support for internal and external stakeholders, respond to inquiries, manage organizational email boxes, and assign tickets for timely resolution.
• Support government card programs, assist with SAP and other financial‑systems user support, and participate in system testing and documentation updates.
• Maintain professional conduct, adhere to CBP standards, and ensure compliance with all training and security requirements.
• Maintain and update customer records, process refunds, and support general administration of the User Fee program.
• Collaborate with team members to ensure all help‑desk tickets and inquiries are resolved within established timelines.
• Perform other duties as assigned in support of finance and revenue operations.

Schedule

Rotating hybrid schedule: one week onsite, the following week remote. Candidates must reside within a 50‑mile radius of the designated work location and be able to report onsite as scheduled.