Accounting Clerk III

Position Objective: The Accounting Clerk III (AC III) supports the CBP Administration Systems, Accounts Payable (Travel Section), and Payroll Branches to provide customer service support and process financial documents. General duties may include, but are not limited to: maintaining systems and records, account reconciliation, auditing, review and verification of invoices, analysis and resolution of account issues, and data entry. This position is responsible for the selection and application of CBP established procedures and techniques Duties And Responsibilities Administration Systems Branch (SAP Help Desk Section): Provide superior customer service support via phone and email utilizing various resources.Diagnose and resolve or escalate inquiries as appropriateTrack, route, or redirect issues to correct resourcesLog all inquiries using Remedy software systemMaintain proper knowledge base to best assist customersOther duties as assigned Accounts Payable Branch (Travel Or Commercial Accounts Section) Provide research and response to telephone and/or email inquiries related to issues; resolve or escalate inquiries as appropriateProcess manual and automated authorizations and vouchers associated with a variety of activitiesAdminister department specific program(s)Perform mail desk functionsOther duties as assigned Payroll Branch Provide research and response to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriatePerform audits and reconciliations regarding employee leave and earnings balancesProcess requests for withholdings and exemptionsAnalyze pay records process related documentsOther duties as assigned