Accounting Call Center Specialist

About the role

Group 1 Automotive, Inc. is seeking to hire an Accounting Call Center Specialist. This position supports the Company's centralized Accounting and Finance operations.

Responsibilities

• Serve as the primary point of contact for inbound customer and vendor inquiries related to Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP).
• Provide professional, courteous, and timely customer service via phone and email.
• Aid customers with questions regarding finance products, contracts, refunds, payments, and company policies.
• Respond to vendor inquiries regarding payments, refunds, invoices, and supporting documentation.
• Escalate complex issues to the appropriate department for resolution.
• Research customer and vendor accounts using dealership management and document management systems.
• Retrieve copies of checks, invoices, statements, and supporting documentation as requested.
• Download and distribute PDF statements and financial documents to vendors and internal departments.
• Perform data entry while maintaining accurate records and documentation.
• Record customer interactions, notes, and activity logs in departmental tracking spreadsheets and systems.
• Gather call activity and Zoom Workplace reporting data to support departmental reporting and operational metrics.
• Cross-functional collaboration: Coordinate with Finance & Insurance, Accounts Receivable, Accounts Payable, dealership personnel, and other corporate departments to resolve customer and vendor inquiries.
• Send follow-up communications and monitor outstanding requests through completion.
• Assist with department-related reporting, issue tracking, and escalations.
• Provide receptionist coverage and general administrative support as needed.
• Navigate multiple software applications while maintaining productivity and service quality.
• Assist with onboarding and training new team members on customer service procedures and department systems.
• Identify opportunities to improve customer service processes and operational efficiency.
• Behave consistently with Group 1 Automotive's Values in all interactions with customers, coworkers, and vendors.

Qualifications

• A high school diploma or equivalent.
• 1–3 years of experience in customer service, accounting support, call center, administrative support, or a related role.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Typing proficiency of 50+ words per minute.
• Strong attention to detail and accuracy.
• Ability to read, interpret, and explain company policies and finance-related documentation.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PDF applications.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong technical aptitude with the ability to quickly learn new systems.
• Preferred: Associate degree in Business, Accounting, Finance, or a related field.
• Experience supporting: Accounts Receivable, Accounts Payable, Finance & Insurance (F&I), Customer Service or Contact Center operations.
• Experience with: CDK Dealer Management System, DocuWare, Zoom Workplace.
• Bilingual (English/Spanish) a plus.