Accounting/BookKeeping Support-Work at Home

About the role

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. This role involves guiding customers through questions, concerns, or challenges they encounter while using the product or service.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Requirements

• High school diploma or GED
• 6 months-1 year of customer service experience
• Experience in Accounting, Bookkeeping, and/or payroll and sales (or okay with upselling)
• Preferred: Quickbooks Certified
• Work at home environment in a private residence matching the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable
• An Internet/Broadband Internet Connection such as DSL or Cable (not Satellite, Dial-up or Wireless Internet connections)
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Qualifications

• High school diploma or GED
• 6 months-1 year of customer service experience
• Experience in Accounting, Bookkeeping, and/or payroll and sales (or okay with upselling)
• Preferred: Quickbooks Certified

Skills

• Natural problem-solver
• Good with people
• Good listener
• Detail-oriented
• Calm under pressure
• Genuinely cares about customers

Benefits

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Limited additional voluntary benefits to meet your individual needs

Pay

Details TBD

Schedule

Work at home environment

Location Note

We're currently hiring for this position in Eligible Work at Home states in the US.