Accounting Assistant

Position Summary

The Service Accounts Receivable & Collections and Payables Specialist, while providing excellent customer service, will be responsible for the billing, collection, and application of cash related to outstanding accounts receivable (AR) dollars from our customers. Additionally, this position is responsible for the accurate and timely processing of the Company’s invoices to include coding, processing, and research.

This position includes adhering to collections work standards (i.e., call/email volumes), reducing the number of aged items, facilitating resolution of customer billing issues, reducing the accounts receivable delinquencies, and meeting and/or exceeding collections standards. Additionally, this position will coordinate customer payments via all tender types (i.e., check, lockbox, ACH, wire and credit card) while maintaining PCI compliance.

Responsibilities

• Work with Service coordinators to ensure timely billing
• Responsible for the collection of outstanding accounts receivable while ensuring adherence to company policy
• Strategically organize a cadence of collection activity based on age of unpaid receivables
• Collections of customer payments in accordance with payment due dates
• Provide timely follow-up on outstanding accounts and accounts with prior payment arrangements
• Review and research customer disputes and billing issues in a timely and professional manner to resolve delays in payments from customers
• Collaborate with other departments as needed to resolve collection issues
• Review and monitor assigned accounts and all applicable reports (Aged Trial Balance Report, Unapplied Cash, etc.)
• Maintain detailed and accurate collection records and provide reports to management as assigned
• Identify issues attributing to account delinquency and discuss them with management
• Code processing of Services payables

Position Requirements

• A high school diploma or GED, and 2+ years of general accounting experience
• An associates degree preferred
• This role demands unrelenting follow-through, attention to detail, and strong organizational and problem-solving skills
• Must possess strong computer skills; solid collection, analytical and negotiating skills; effective oral and written communication skills; and a solid knowledge of commercial credit and collection laws
• Must be able to work in a fast-paced environment while managing multiple priorities
• Highly proficient in computer software, i.e., databases, Microsoft office, credit, and collections systems. Microsoft Dynamics/Great Plains experience a plus