Account Transaction Coordinator

Responsibilities

• Independently manage project workflows for all MMI-supported tasks via the MMI corporate Asana platform, including project setup, approval routing, task tracking, and deadline management.
• Provide oversight of all agent marketing activities, ensuring that each project is initiated, tracked, and completed according to established standards and timelines.
• Serve as the subject-matter expert on agent/team details, guiding decisions related to agent deliverables and maintaining accountability for the accuracy and integrity of all associated data and metrics.
• Proactively assess client needs, identify opportunities for expanded support, and recommend service offerings that enhance agent success.
• Foster strong relationships with agents and internal stakeholders, ensuring expectations are clearly communicated and deliverables are met with precision.
• Investigate report and resolve agent-related escalations, collaborating closely with the Associate Director to address issues quickly and effectively.
• Manage transaction pipeline activities for new listings, under-contract properties, closings, and change requests by gathering, reviewing, and accurately entering information and documentation into internal systems.
• Review legal and transactional documents to verify execution status, ensure proper forms are utilized, obtain required signatures, and coordinate Out-of-Junction (OOJ) documentation and compliance requirements.
• Serve as the primary liaison between agents and local office staff, validating transaction details, tracking submissions through completion, and facilitating timely processing and resolution of outstanding items.

Qualifications

• 1 – 3 years of experience in Account Coordination, Transaction Coordination, Marketing Communications, or a related field preferred.
• Exceptional customer service skills, ensuring the highest level of agent satisfaction.
• Demonstrated experience in using task management systems such as Asana or Jira in a professional setting.
• Technical proficiency to navigate digital platforms effectively.
• Self-motivated, adaptable, and able to work independently or as part of a team.
• Meticulous attention to detail and a process-improvement mindset.
• Able to multitask and work in a high-volume and fast-paced environment.
• Must have or will be expected to become knowledgeable about the general Commercial Real Estate industry, including terminology.

Benefits

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with employer matching contributions
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness resources

Pay

The base hourly range for this role is $33.65 – $40.86 per hour. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role.