Account Support Specialist- 8am-5pm Onsite, IA

Warner Pacific is seeking an onsite Account Support Specialist in Urbandale, IA to manage enrollment processes, maintain accurate client records, and ensure effective communication between clients, carriers, and internal teams.

Responsibilities

• Process and oversee enrollment requests, including new hire enrollments, terminations, and benefit changes, ensuring accuracy and timeliness.
• Manage enrollment activities through carrier portals.
• Maintain and update client cases in Salesforce to track from receipt to completion.
• Gather client data (e.g., questionnaires, census files), create cases in Salesforce, and coordinate submissions with carriers.
• Follow up with carriers on enrollment, terminations, billing discrepancies, and paid-to-date status.
• Manage complex enrollment exceptions, conduct audits, and ensure adherence to quality standards.
• Perform related responsibilities and additional tasks as needed to support team and business operations.
• Provide timely updates to Account Managers and clients on enrollment, open enrollment, and renewal status.
• Respond promptly and professionally to client inquiries, ensuring clarity, accuracy, and resolution.
• Build and maintain strong relationships with clients, brokers, and carrier partners.
• Serve as an escalation point for complex issues, depending on experience level.
• Partner with internal teams and participate in cross-functional projects to improve operational performance.
• Deliver high-level customer service and contribute to client retention through a client-first approach.
• Proactively identify and address potential issues to enhance service delivery.
• For Senior-level roles: mentor junior associates, support vendor training, and contribute to process improvements.

Requirements

• High School Diploma or equivalent required.
• 2+ years of experience in employee benefits, including group health, dental, vision, life, or worksite products preferred.
• Proficiency in Microsoft Office required.
• Experience using CRM platforms such as Salesforce and BenefitPoint preferred.
• Experience with enrollment platforms such as Ease and Employee Navigator preferred.
• Excellent customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Excellent attention to detail, organizational, and problem-solving abilities.
• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Demonstrated ability to work independently and collaboratively.

Schedule

Full-time, onsite position at our Urbandale, IA office. Monday through Friday, 8:00 AM to 5:00 PM, with overtime required during peak periods, holidays, or weekends as needed.

Pay

Hourly Range: $17.62 - $26.26 per hour. The actual compensation may vary based on work experience, education, skill level, and geographic location.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• Short- and long-term disability benefits
• 401(k) with company match
• Life insurance