Account Support Representative

Electrical Equipment Company (EECO) is a full-line electrical distributor specializing in industrial automation and power solutions that reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in capabilities to increase understanding, drive recommendations, and take action.

About the Role

The Account Support Representative (ASR) works closely to support the Key Account Specialist in delivering an exceptional experience to our customers. The ASR collaborates with internal and external personnel—including Key Account Managers, Key Account Specialists, Product Specialists, Technical Specialists, Product Service Reps, supporting departments, and vendor partners—to accomplish goals. Results generated by the ASR directly impact sales, profit, and corporate strategic growth initiatives. From order placement to delivery, the ASR owns all aspects of the customer experience, including direct account responsibility via telephone and email, order processing, shipment oversight, and resolution of payables-related issues.

Responsibilities

• Manage promise dates, track shipments from vendors, expedite open customer orders, and determine or confirm shipping logistics.
• Enter purchase orders to vendors via email or online order entry.
• Serve as the primary contact for Accounts Payable and Accounts Receivable regarding open issues.
• Respond to customer inquiries and order status requests using internal business systems.
• Provide customers with transaction-related documentation upon request.
• Work with the warehouse to process freight claims, track vendor shipments, and expedite orders.
• Conduct daily reviews of invoicing reports to identify margin loss, actively manage invoice exceptions, and oversee customer-specific open order reports.
• Assist Managers and Key Account Specialists with administrative tasks.

Requirements

• High School Diploma or GED equivalent.
• Authentic commitment to customer service with a collaborative personality and tenacity to see challenges through to completion.
• Industrial sales experience (e.g., helping customers find the best option/part/solution) is a plus.
• Intermediate knowledge of Microsoft Excel spreadsheet software.
• Strong written and oral communication skills.
• Ability to work independently and autonomously.
• Strong attention to detail and analytical abilities.
• Willingness to learn EECO’s business systems and train for additional responsibilities to facilitate professional growth.

Skills

EECO seeks a highly organized, detail-oriented individual who enjoys delivering professional customer service and values achieving goals. A natural desire to learn and "go the extra mile" is essential. Team orientation and a willingness to understand the "big picture" of the business are critical for success.

Benefits

EECO offers competitive compensation, career growth and development opportunities, and a strong benefits package.

Culture

EECO values people who align with its cultural beliefs:

• Achieve Results: I am responsible for the company’s results and align my activities to achieve them.
• Delight Customers: I understand and anticipate customer needs and drive innovation for their benefit.
• Straight Talk: I regularly ask for and offer direct, timely feedback.
• It’s Mine: I "own it" and always ask, "What else can I do?"
• Value Everyone: I appreciate every team member and recognize their contributions.
• Think Team: I put the team’s needs first because "we are one EECO."
• Build Trust: I encourage and support everyone’s contributions and new ideas in pursuit of their personal best.