Account Support Representative

About the role

The Account Support Representative (ASR) serves as the primary point of contact for customers, handling order placement, tracking, and providing product information. This role involves significant interaction with various departments within NTN, ensuring customer satisfaction and positive experiences.

Responsibilities

• Provide quality service to customers.
• Sales support, understanding order processing and expedite orders.
• Responding to inventory inquiries.
• Solution-driven and team-oriented approach.
• Handling credit/debit requests.
• Understanding NTN procedures, principles, and practices.
• Forecast analysis and review of electronic data interchange output.
• Analyze quality and delivery reports from customers.
• Analyze open order reports for customers.
• Pull and enter data into customer portals.
• Knowledge of EDI process.

Requirements

• Bachelor's degree in business or related field, or equivalent experience.
• Three to five years of related experience in account management.
• Demonstrated proficiency in customer focus and engagement.
• Strong written and verbal communication skills.
• Effective organizational and time management skills.

Qualifications

The actual base pay for the successful candidate will be determined based on various factors including job-related knowledge and skills, experience, business needs, geographical location, and internal equity. NTN offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, a 401(k) plan, paid vacation, and tuition reimbursement.

Benefits

• Medical, dental, and vision insurance.
• Lifetime life insurance.
• Disability insurance.
• 401(k) plan with company contributions.
• Tuition reimbursement.

Pay

$45K - $53K annually.

Schedule

N/A

Skills

• Microsoft Office proficiency.
• JDE/Oracle experience preferred.

Benefits

• Choice of medical plans.
• Dental and vision insurance.
• Lifetime life insurance.
• Disability insurance.
• 401(k) plan with company contributions.
• Separate company contribution to your 401(k)-retirement account.
• Paid vacation.
• Additional paid time off during the major holiday season.
• Tuition reimbursement.