Account Support Representative I

Position Summary

Account Support Representatives are responsible for covering for Loffler associates at client sites for vacation, sick days and heavier than expected workloads. This position requires having good working knowledge of multiple client sites throughout the Twin Cities Metro Area. The minimum salary for this position is $17.00/hour (plus a $3.00/hour Supplemental Pay Bonus)

Essential Duties and Responsibilities

• Work along with LMS Associates and optimize their productivity.
• Implement all LMS production policies and procedures.
• Interface with customers, sales personnel and management as required to achieve LMS objectives.
• Complete special projects as assigned.
• Exercise good business judgment, initiative and creativity.
• Personally operate various LMS equipment when necessary, due to absence, in start-up situations or as required.
• Suggest areas of improvement for individual sites. Document exceptional performance of fellow employees along with any site concerns observed.
• Maintain a clean, safe, professional and productive work environment.
• Provide customer satisfaction at your assigned site.
• Complete quality work on a timely basis.
• Deal with customers in a friendly and courteous manner.
• Work with PC and Microsoft Suite software.

Qualifications/Requirements

• Reports to customer full time.
• Valid driver's license, reliable transportation, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Ability to work with minimal supervision.
• Works well under pressure and achieve deadlines.
• Ability to work with detailed information accurately.
• Ability to communicate both written and orally.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook and software.
• High School Diploma or Equivalent.
• Prior industry experience in similar field or job duties preferred.