Account Support Coordinator (Medical Billing)- Hybrid Schedule

About the role

We are seeking an Account Support Coordinator to work with our team in the OrthoCarolina Business Office. This position is a hybrid schedule with rotating days in the office depending on department needs.

The Account Support Coordinator is responsible for monitoring unpaid, true account balances beginning at age 60 days to ensure that insurance claims have been filed and paid. Follows up on unpaid claims to identify reasons for non-payment. Pre-certification and benefit verification may be required.

Responsibilities

• Identifying and correcting internal problems within assigned accounts to expedite payments from insurance companies.
• Serves as liaison between patient and insurance companies.
• Performs month-end closing on routine schedule with other patient account reps.
• Substitutes in other areas of the business office as needed.

Requirements

• High School diploma or equivalent.
• Customer service experience.
• Healthcare experience.

Skills

• Customer Satisfaction
• Problem Solving

Benefits

• Paid company holidays
• Wellness programs
• Tuition reimbursement

To learn more about Team OC, visit https://www.orthocarolina.com/about-us.