Account Supervisor, Client Leadership

About the role

We are seeking a dynamic and enthusiastic Account Supervisor to lead our internal client teams and build strong client relationships across all lines of business. This role requires a proactive, energetic individual who can motivate cross-functional teamwork and deliver high-quality marketing campaigns.

Responsibilities

• Assumes responsibility for most day-to-day client contact and cross-functional team operations.
• Finds appropriate merchandising moments and proactively identifies areas of opportunity to grow accounts and drive revenue.
• Acts as gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk.
• Contributes to and/or may develop scopes of work, quarterly business reviews or Account Reviews.
• Oversees cross-department involvement and knows when to leverage necessary resources.
• Leads majority of client communications, sets expectations, and manages quality of deliverables to deadline.
• Develops & presents recommendations & POVs that drive innovation for the business.
• Oversees client budget management, the billing process and contributes to forecasting.
• Assists team leads in all facets necessary.

Qualifications

• Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction.
• Responsible for getting the best work/creative out of the team and selling it to the client.
• Demonstrates strong presentation skills.
• Persuasive storyteller who can work with/present to any client.
• Follows the tenants of Trusted Advisor to the clients.
• Exhibits in-depth knowledge of the client’s business.
• Acts judiciously when making decisions for the client, the team & direct reports.
• Leads by example.
• Establishes the tone & culture of the team.
• Anticipates & proactively addresses challenges/issues.
• Conduct themselves with character & integrity.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience
• Digital experience preferred

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave