Account Supervisor, Client Leadership

About the role

We are seeking a dynamic and enthusiastic Account Supervisor to lead our internal client teams and build strong client relationships across all lines of business. This role requires a proactive and energetic individual who can motivate cross-functional teamwork, develop healthy and trustworthy relationships, and prioritize clear and thorough communication.

Responsibilities

• Assumes responsibility for most day-to-day client contact and cross-functional team operations.
• Finds appropriate merchandising moments and proactively identifies areas of opportunity to grow accounts and drive revenue.
• Acts as gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk.
• Contributes to and/or may develop scopes of work, quarterly business reviews or Account Reviews.
• Oversees cross-department involvement and knows when to leverage necessary resources.
• Leads majority of client communications, sets expectations, and manages quality of deliverables to deadline.
• Develops & presents recommendations & POVs that drive innovation for the business.
• Oversees client budget management, the billing process and contributes to forecasting.
• Assists team leads in all facets necessary.

Qualifications

• Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction.
• Responsible for getting the best work/creative out of the team and selling it to the client.
• Demonstrates strong presentation skills.
• Persuasive storyteller who can work with/present to any client.
• Follows the tenants of Trusted Advisor to the clients.
• Exhibits in-depth knowledge of the client’s business.
• Acts judiciously when making decisions for the client, the team & direct reports.
• Learns and leads by example.
• Establishes the tone & culture of the team.
• Anticipates & proactively addresses challenges/issues.
• Conduct themselves with character & integrity.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience
• Digital experience preferred

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Pay

The annual salary range for this position is $72,000 - $105,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Schedule

Placement within the schedule is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles).