Account Supervisor (Bilingual Spanish)

About the role

HSS Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today, serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.

Responsibilities

• Serve as the main point of contact for clients.
• Address client needs and concerns to deliver solutions and align business objectives.
• Visit client properties and attend client meetings as required.
• Manage timelines to ensure they meet client expectations and agency standards.
• Maintain budget. Process employee payroll, billing and invoicing.
• Attend internal operations and sales meetings.
• Develop recruiting plans and network to proactively fill upcoming and current open needs; visit with channel partners as required; post flyers and signs in the community; support social media recruiting through Facebook and Textus as required.
• Track Open and filled orders daily and document as required. Conduct and manage interviews for candidates. Fulfill open orders.
• Oversee the completion and accuracy of new hire documentation, including company acknowledgments, tax forms, benefit enrollment, drug screens, background checks, and work authorization documents in alignment with compliance and legal regulations. Partner with clients to provide training coordination for new hires to ensure employees are well prepared to succeed in their roles.
• Identify opportunities for growth through upselling or cross selling services. Collaborate with the Marketing and BDM team to support new business proposals.
• Employee Management: Conduct safety trainings as needed. Address employee concerns such as performance issues or employee relations issues in a timely manner and report concerns to HR as needed. Report any workers compensation incidents to Risk Management. Separate employees when necessary.

Qualifications

• Experience: Preferably 2 years of experience in staffing or hospitality.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present solutions and ideas clearly and persuasively. Bilingual in English and Spanish is preferred.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with digital marketing and job board platforms. Avionte experience is a plus.
• Project Management: Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, meet tight deadlines.
• Analytical Skills: Proficiency in using data and analytics to drive strategic decision-making and account growth.

Benefits

• Medical, Dental, and Vision insurance
• Short-Term Disability coverage
• Supplemental Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Company-paid Life and Long-Term Disability Insurance
• 401(k) plan with company match
• Paid Time Off (PTO): 15 days during your first year of employment
• 7 paid holidays

Pay

The pay range for this position is $43,000-$45,000. This range represents the minimum and maximum pay that Hospitality Staffing Solutions reasonably and in good faith believes it will pay for this role at the time of posting. Additional Compensation may include commissions and additional incentives such as mileage/car allowance.

What We Offer

Hospitality Staffing Solutions offers a comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• Short-Term Disability coverage
• Supplemental Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Company-paid Life and Long-Term Disability Insurance
• 401(k) plan with company match
• Paid Time Off (PTO): 15 days during your first year of employment
• 7 paid holidays

Applications Process & Deadline

Applications will be accepted until the position is filled. You can apply for this position or any additional position by visiting www.hssstaffing.com.

Equal Opportunity Employer

Hospitality Staffing Solutions is an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.