Account Supervisor

About the role

The Patient Support Services team at Snow creates and promotes patient support programs. Our team consists of specialists focused on helping brands deliver adherence support that meets patients’ needs. The programs we design are effective because they’re shaped by the people they serve. Our behavioral and learning strategists, service designers, and content creators develop experiences. Together, we create learning, support, and adherence solutions that enhance patient outcomes and business results.

As an Account Supervisor, you'll spearhead collaborative partnerships between clients, internal teams, and account staff, driving exceptional results through innovative solutions and effective project management. As a hands-on leader, you'll oversee day-to-day operations for assigned brands, cultivate strong client relationships, and mentor junior talent to promote professional growth and excellence within the agency.

Responsibilities

• Oversee assigned projects from creative brief development to deployment, collaborating with cross-functional teams to ensure seamless execution and alignment on client deliverables.
• Develop and maintain in-depth knowledge of assigned categories, staying up-to-date on relevant brand and industry information to inform strategic decisions.
• Manage client relationships, engaging with senior-level clients to build and maintain partnerships, and delivering marketing communications that meet client objectives.
• Lead fiscal management of client accounts, partnering with finance and project management to oversee budgets, contracts, and resource allocation.
• Supervise and develop direct reports, delegating tasks, providing guidance, and mentoring team members to foster growth and efficiency.
• Ensure timely and effective project delivery, owning multiple workstreams, and providing insightful client reports on project status, budget allocations, and strategic recommendations.

Requirements

• Bachelor’s degree (preferred), with at least 3 years of experience in an agency or marketing setting, ideally with a passion for the healthcare industry.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams), with bonus expertise in digital, media, social, and analytics tools.
• Excellent written and verbal communication skills, with ability to craft compelling presentations and articulate strategic ideas.
• Proven organizational and problem-solving abilities, with capacity to multitask and prioritize projects in a fast-paced environment.
• Strategic thinking with aptitude for proactive planning, curiosity-driven learning, and innovative problem-solving.
• Strong leadership and mentorship skills, with ability to guide and develop junior team members and foster collaborative growth.

Pay

$80,000 - $115,000

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.