Account Supervisor

About the role

Ruder Finn is seeking a strong internal communications professional to join rf.engage, our growing global center of excellence for internal communications, employee engagement, and change. This is an opportunity for a practitioner to help organizations navigate transformation, strengthen the employee experience, and turn complex business priorities into communications employees can understand, connect with, and act on.

You'll manage day-to-day client relationships, lead projects and workstreams, contribute strategic and creative thinking, and develop work spanning employee listening, change communications, executive and manager communications, engagement campaigns, channel strategy, and impact measurement. The role combines strong judgment, exceptional writing, client-service instincts, and the ability to manage multiple workstreams while guiding junior team members. You will also help advance new approaches to internal communications, including audience personalization, AI-enabled research and insights, and content designed to reach employees across roles, regions, and working environments.

Why join rf.engage?

• Take on meaningful ownership while collaborating with senior leaders on consequential employee and organizational challenges
• Join a growing specialty practice with opportunities to shape new offerings, tools, and ways of working
• Integrate with colleagues across corporate communications, healthcare, technology, creative, analytics, and digital
• Gain exposure to a varied portfolio of clients, industries, and transformation initiatives
• Build your skills through mentorship, meaningful client responsibility, and opportunities to grow at a global, award-winning, independent agency

Responsibilities

Account, project, and team management

• Build trusted client relationships across multiple accounts with responsiveness, proactivity, and consistent follow-through
• Own day-to-day projects and workstreams, establishing timelines and coordinating multidisciplinary teams to ensure work is delivered to a high standard, on time, and within scope
• Develop a strong understanding of each client’s business objectives, strategic priorities, culture, and industry landscape, and use that knowledge to inform the teams’ recommendations
• Proactively identify ideas and recommendations that address client needs
• Mentor and support junior team members by providing guidance, constructive feedback, quality control, and opportunities for development
• Assist with account financial management including budget tracking, forecasting, scopes of work, and resource planning
• Support new business opportunities through research, proposal development, and pitch preparation

Internal communications and employee engagement programs

• Translate clients’ business challenges and employee needs into clear internal communications and employee engagement strategies
• Build actionable program plans that define objectives, audiences, messages, channels, deliverables, timelines, and measures of success
• Conduct and analyze direct employee research, stakeholder feedback, surveys, channel analytics, and communications performance to inform recommendations and optimize programs
• Incorporate AI and emerging technologies thoughtfully to strengthen research, audience understanding, personalization, content development, and workflow efficiency
• Develop high-quality communications campaigns, engagement campaigns, executive and manager communications, and support creation of plans, messaging frameworks, and channel strategies
• Shape communications and approaches for diverse employee audiences including frontline and non-wired employees, field teams, and global colleagues
• Create high-quality materials and guide junior team members in the development of items including executive presentations, speeches and talking points, FAQs, manager toolkits, intranet content, emails, and other employee-facing communications

Requirements

• Minimum 4 years of demonstrated experience in internal communications, employee engagement, change communications, corporate communications, or a related field
• Bachelor's degree in a related field
• Communications agency experience is strongly preferred; candidates from in-house internal communications and employee engagement roles will also be considered if they demonstrate client-service instincts, stakeholder management, and working across multiple fast-moving priorities
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent writing, editing, presentation, and verbal communication skills
• Experience developing strategic communications materials for a variety of audiences and channels
• Ability to analyze research, employee feedback, and communications metrics to support recommendations
• Curiosity and comfort with integrating AI and emerging technologies into communications and workflows
• Strong collaboration, organizational, and relationship-building skills
• Demonstrated ability to mentor and guide junior team members and contribute to a positive, high-performing team culture

Benefits

• Competitive base salary and bonus opportunity
• Health, dental, and vision insurance
• Company-paid life insurance
• Flexible Spending Account
• 401(k) with company match
• Monthly allowance for cell phone, office equipment, etc.
• Generous PTO policy with paid maternity/paternity leave
• Professional learning and development opportunities
• Workplace flexibility
• On-site and off-site social gatherings

Pay

The anticipated salary range for this position is $83,000 - $95,000. The salary of the selected applicant will be based on factors including education, internal equity, geography, relevant years of experience, certifications, skills, abilities, and other job-related qualifications.