Account Supervisor

OVERVIEW

A master of the Agency’s media, production, and creative workflow process
Demonstrate strong strategic thinking
Strong knowledge of the client’s business
Demonstrate leadership skills
Anticipate and manage analysis of complex problems
Develop and present POVs with minimal input or direction

RESPONSIBILITIES

• Oversee the strategic aspect of the Agency’s creative production workflow process, including opening jobs, writing creative briefs, managing creative kickoffs, and leading internal and client presentations
• Manage the team (e.g., Account Coordinator, Assistant Account Executive and Account Executive) across projects
• Optimize assignment of work across Account team, ensuring Agency processes are followed
• Provide strategic direction for creative, media, and merchandising projects
• Help manage client expectations regarding budget, scope of work, timing, schedules, and processes
• Engage and provides strategic direction to the more senior clients
• Delegate to team members without giving up teamwork and authority
• Manage the media planning and marketing calendar development, working with the Account Director
• Take an active role in strategic marketing planning, working with the Account Director
• Gain a thorough understanding of the client’s business and industry
• Stay up to date on the latest developments in the marketing and advertising industry, as well as industry trends relevant to the client’s business
• Responsible for managing the budget
• Oversee the Account Executive’s work on client budget inputs and Agency billing, and processing of invoices, job closings, and client estimates
• Supervise and foster relationship with Account Executive(s), ensuring work quality and advancement
• Responsible for team development, to include on-going feedback and regularly scheduled meetings to review and set goals
• Manage client meeting preparation and coordination with the Account Executive
• Build and maintain positive, lasting client relationships based on effectively achieving client’s marketing objectives
• Manage and lead client meeting presentations
• Active role in presenting to clients
• Manage and mentor the Account Service team

CLIENT-SPECIFIC RESPONSIBILITIES (AAA)

• Supervise multiple lines of business, and strengthen and develop the agency-client relationship with multiple contacts at each LOB
• Provide leadership in the development of strategic plans to help grow client business and generate incremental billings and income
• Continuously look for ways to test and learn new ideas on the client’s business, anticipating next steps along the way
• Review client account’s profitability with the Account Director monthly
• Supervise, train, and motivate team members to assure a high level of performance
• Proactively identify, develop, and present strategic POVs
• Evaluate creative performance based on key KPIs in the dashboard to formulate creative recommendations (i.e. pauses, top performing creative, etc)

QUALIFICATIONS

• Bachelor’s degree or equivalent experience
• Minimum 5–7 years of experience demonstrating increasing responsibilities and advancement to Account Supervisor or an equivalent title; at least 1 year managing a team preferred
• Agency experience preferred
• Experience with various project types, including broadcast, OOH, print, digital, and social media; across creative, production, and media
• Experience in leading strategic thinking across projects
• Ability to identify the key aspects of the data or problems, and provide creative solutions
• Proven track record in delivering measurable results through managing and executing marketing programs
• Excellent written and oral communication skills
• Takes initiative. Fueled by curiosity and intuition. Sense of urgency, while staying calm. Optimistic and positive. Teamwork. Resilient. Empathetic. Relationship strategist.

THE IDEAL CANDIDATE

• Is knowledgeable in the digital media space with a deep understanding of new media and their platforms.
• Has strong client-relationship and outstanding public-speaking skills.
• Demonstrates confidence, authority, and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts.
• Can foster strong cohesive, working, collaborative teams.
• Uses a creative, analytical approach to solve digital/interactive/marketing problems.
• Works efficiently in a fast-paced, creative environment.
• Is extremely organized.
• Has a passion for digital marketing and implementing processes to maximize efficiency.

About H/L Agency

Since 1985, H/L has been fiercely independent and making Momentum. Our strengths include local and national media activations, creative development, insights and analytics, full-scale digital and video production, multicultural marketing, and PR.

We’re headquartered in Oakland, California, with people in 20 states and offices in Atlanta, Miami, Phoenix, and St. Louis. What unites H/Lers across the country is a common drive—to pioneer new ways to push clients’ businesses forward and serve the communities we call home. Learn more at www.hl.agency.

H/L participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please refer to the following attachments: EVerify Participation & IER Right to Work.