Account Supervisor

About the role

VML is seeking an Account Supervisor to service clients from an iconic brand in the Quick Service Restaurant industry. This role oversees large-scale integrated brand campaigns, acting as the primary point of contact for clients, leading presentations, and ensuring well-managed projects, timely production, and adherence to budgets. The position owns the growth and development of the client’s go-to-market retail business across all disciplines. This is a hybrid role based in our Kansas City headquarters office.

Responsibilities

• Client: Oversee day-to-day agency performance and client relationship. Proactively assess client needs and deliver added value. Become a subject matter expert in the quick service restaurant industry, including competitive landscape, products, services, trends, and digital positions. Provide clear instruction on goals, objectives, and performance measures for campaigns or creative endeavors.
• Team: Serve as the agency champion to pull integrated activities together for moving the client’s business through production to launch. Partner cross-functionally with Project Management, Creative, Strategy, Connections, Marketing Effectiveness, and other Account team members. Develop and grow client relationships across key stakeholders. Generate and review project briefs to inspire and guide creative development. Assess and recommend tactics for building efficiencies, streamlining operations, and enhancing agency value.
• Mentorship: Work across a large account team onsite in Kansas City, providing mentorship and development opportunities. Identify employee goals and conduct performance reviews.
• Process: Ensure agency work follows digital marketing best practices. Shepherd deliverables and client presentations through regulatory and legal review. Accountable for on-time, on-budget completion of all projects and reporting budget status to clients.

Requirements

• 5-7+ years of account management experience with a minimum of 2 years as a client lead for a large brand.
• Experience in quick service restaurant or other regulated industries preferred.
• Strong experience in digital marketing across integrated campaigns—media, paid search, social, display, programmatic, SEO, content, UX, etc.
• Ability to lead and communicate effectively with cross-functional teams.
• Self-confidence, flexibility, and the ability to take and defend positions.
• Ability to present ideas and strategies to senior-level clients.

Qualities

• A builder: Entrepreneurial attitude with strong business acumen. Ability to bring people together and create gravity around ideas.
• Open and collaborative: Champion team environments that are comfortable and encouraging, especially in dynamic or uncertain situations.
• Optimistic and resilient: Problem-solver with a "yes and why not" posture. Maintains balance to sustain stamina and positivity for self and team.
• Ego-less: Willing to take on necessary roles to ensure team success.

Benefits

• Competitive group health coverage options (medical, dental, vision).
• Generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution).
• Variety of paid time off offerings reflecting investment in work-life balance and wellness.
• Culture of real-time feedback, growth-oriented mindset, and training opportunities through VML and WPP.

Pay

The base salary range for this position is $45,000—$90,000 USD. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Schedule

Hybrid model with teams in the office an average of four days a week.