Account Specialist - Landscaping Division

Account Specialist

About the Role

We are seeking a motivated and customer-focused Landscaping Account Specialist to join our team. In this role, you will serve as the primary liaison between Mackey Services and assigned property owners and/or managers, ensuring all landscape-related services are delivered to the highest standards of quality and professionalism.

Responsibilities

• Provide exceptional 5-star customer service
• Serve as the primary point of contact for assigned landscaping clients
• Address client concerns promptly, professionally, and with solution-based communication
• Proactively identify opportunities to expand services within existing accounts
• Execute annual contract renewals and service increases
• Oversee sold work to ensure timely execution and high-quality results
• Coincide with internal teams to ensure accurate scheduling, completion and service close-out
• Build and maintain strong client relationships through consistent communication and follow-through

Qualifications

• Bachelor's degree in Business, Marketing, Horticulture, or related field preferred
• Minimum of 2 years of sales or account management experience in landscaping or a related field
• Strong communication, negotiation, and relationship-building skills
• Proven success in sales, account growth, or client retention
• Strong organizational and time-management abilities
• Proficiency with CRM software, Microsoft Office, and Google Workspace applications
• Able to travel locally up to 75% of the time
• Valid driver’s license and acceptable driving record
• Must be able to pass a background check