Account Specialist
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real, specific content for it. Avoid filler like "commensurate with experience". Pay and Schedule sections only if posting actually states them. The posting includes pay range: target total cash compensation range $106,400 - $197,600 USD. So we need a Pay section with that info. Schedule? Not mentioned. No schedule info. So we should not include Schedule heading. Benefits: there is a "What’s in it For You?" section with hybrid work model, flexibility, career development, benefits, culture, social impact, making a real-world impact, then details about benefits. So we need Benefits section with that content. Also there is "About Us" but that is not required heading; we could maybe put under About the role? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should include About the role (intro paragraph). Responsibilities (list). Requirements (maybe required qualifications). Qualifications (maybe preferred qualifications). Skills (maybe combine required/preferred? But we have both required and preferred qualifications; we could treat Required Qualifications as Requirements, Preferred Qualifications as Qualifications? Or we could have Requirements and Qualifications separate. The instruction says use those headings if there is real content. We have Required Qualifications and Preferred Qualifications. So we can map Required Qualifications to Requirements section, Preferred Qualifications to Qualifications section. Skills maybe not explicitly separate; but we could embed skills within those sections. However we could also create a Skills section if there is explicit skill list. There's mention of "Professional written and verbal English communication skills", "Strong customer relationship management, communication, and interpersonal skills", etc. Those are within qualifications. Might be okay to not have separate Skills section if not distinct. But we have to decide: The instruction says "Prefer a few substantive sections over many thin ones." So we could combine Required and Preferred into one Requirements section? But they said use headings like Requirements, Qualifications. Probably better to have both.
Thus sections:
- About the role: intro paragraph(s) describing role, mission, etc.
- Responsibilities: list of key responsibilities (bulleted).
- Requirements: Required Qualifications (bulleted).
- Qualifications: Preferred Qualifications (bulleted).
- Benefits: What’s in it For You? plus detailed benefits (maybe bullet list).
- Pay: compensation range.
We must not include Schedule.
We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details from the posting, but we can format as lists/paragraphs. Must not omit any substantive info. That's a lot. We need to capture everything from the job description: the introductory motivational sentences, the role description, the responsibilities list (each bullet), the required qualifications list (each bullet), the preferred qualifications list (each bullet), the "What’s in it For You?" section (including hybrid work model, flexibility, career development, industry competitive benefits, culture, social impact, making a real-world impact, then the detailed benefits paragraph about Thomson Reuters US benefits). Also the "About Us" paragraph at end? That is substantive info about company; we could include under About the role or maybe a separate About Us section but not in prescribed headings. Since we only have prescribed headings, we could incorporate About Us into About the role section (makes sense). Also the EEO statement and accommodation info is boilerplate; we should remove. Also the fraud warning and accommodation email etc is boilerplate; remove. Also the "Learn more on how to protect yourself from fraudulent job postings here." etc remove. Also the "More information about Thomson Reuters can be found on thomsonreuters.com" maybe borderline but it's not substantive about role; could be considered boilerplate; we can remove.
We must not include duplicated lines. Ensure we capture all unique substantive content.
Let's extract content.
Intro:
"Are you passionate about bringing your experience to a world-class company that is a market leader in both content and technology? Do you have experience driving renewal, retention, and upsell motions across existing customer accounts? Are you motivated by uncapped commission opportunities? If so, we are looking for you. As an Account Specialist, you will support growth across the United States by managing a portfolio of existing customers, driving timely renewals, identifying expansion opportunities, and delivering a high-quality commercial experience throughout the customer lifecycle. You will serve as a key commercial contact for assigned customers, partnering with internal stakeholders to ensure accurate transactions, strong customer relationships, and achievement of retention and revenue goals."
That's About the role.
Key Responsibilities list (each bullet):
- Own the end-to-end renewal process for an assigned portfolio of U.S.-based customer accounts.
- Proactively engage customers to confirm renewal intent, communicate product value, clarify contract terms, and ensure timely execution.
- Prepare and manage quotes, order forms, contracts, and related commercial documentation.
- Respond to inbound commercial inquiries, including questions related to pricing, products, billing, and contract terms.
- Identify and execute low- to moderate-complexity upsell and cross-sell opportunities within existing accounts.
- Support customer pricing discussions and coordinate internal approvals, deal structure, and contract terms as needed.
- Build trusted customer relationships and develop a strong understanding of customer business needs, objectives, and challenges.
- Create and communicate value-based propositions that support customer retention and account growth.
- Analyze account data, customer activity, renewal trends, and commercial performance to identify risks and growth opportunities.
- Maintain accurate account, opportunity, renewal, and forecasting information in CRM and quoting systems.
- Provide reliable renewal pipeline visibility and revenue forecasts to leadership and internal stakeholders.
- Partner closely with Account Executives, Customer Success Managers, Finance, Legal, Operations, and other internal teams to ensure a seamless customer experience.
- Coordinate internal resources to resolve customer issues and facilitate timely commercial transactions.
- Share customer feedback and market insights to support improvements to products, processes, and customer outcomes.
- Consistently achieve or exceed assigned renewal, retention, expansion, and customer engagement goals.
Required Qualifications list:
- 2+ years of experience in account management, renewals, inside sales, customer success, sales support, or another customer-facing commercial role.
- Experience managing a portfolio of customer accounts in a SaaS, subscription, recurring-revenue, technology, professional services, legal, tax, financial, or information-services environment.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant professional experience.
- Professional written and verbal English communication skills.
- Demonstrated commercial acumen and the ability to discuss pricing, contract terms, renewal value, and expansion opportunities.
- Strong customer relationship management, communication, and interpersonal skills.
- Experience using CRM, quoting, and sales tools, such as Salesforce, CPQ platforms, or comparable systems.
- Ability to manage multiple renewals, customer requests, and deadlines in a fast-paced environment.
- Strong organizational skills, attention to detail, prioritization, and follow-through.
- Analytical and solution-oriented mindset, with the ability to identify account risks, trends, and growth opportunities.
- Ability to work independently while collaborating effectively with cross-functional teams.
Preferred Qualifications list:
- Experience supporting U.S.-based customers and familiarity with U.S. business practices, commercial buying cycles, and contracting processes.
- Experience selling or supporting web-based, cloud-based, SaaS, data, workflow, research, compliance, legal, tax, financial, or technology solutions.
- Experience with recurring-revenue metrics, including renewal rate, gross retention, customer retention, churn, upsell, cross-sell, pipeline health, and forecast accuracy.
- Strong negotiation, objection-handling, and value-selling skills.
- Experience developing customer-specific value propositions tied to business outcomes, efficiency gains, risk mitigation, or return on investment.
- Familiarity with consultative selling or account-management methodologies.
- Experience working with Salesforce, Salesforce CPQ, Microsoft Dynamics, or similar CRM and sales-technology platforms.
- Proven history of meeting or exceeding renewal, retention, revenue, or account-growth targets.
- Experience collaborating with Account Executives, Customer Success, Finance, Legal, Operations, Marketing, and Product teams.
- Ability to travel periodically within the United States, if required by business needs.
What’s in it For You? section:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
- In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Pay section:
- Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $106,400 USD - $197,600 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real, specific content for it. Avoid filler like "commensurate with experience". Pay and Schedule sections only if posting actually states them. The posting includes pay range: target total cash compensation range $106,400 - $197,600 USD. So we need a Pay section with that info. Schedule? Not mentioned. No schedule info. So we should not include Schedule heading. Benefits: there is a "What’s in it For You?" section with hybrid work model, flexibility, career development, benefits, culture, social impact, making a real-world impact, then details about benefits. So we need Benefits section with that content. Also there is "About Us" but that is not required heading; we could maybe put under About the role? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should include About the role (intro paragraph). Responsibilities (list). Requirements (maybe required qualifications). Qualifications (maybe preferred qualifications). Skills (maybe combine required/preferred? But we have both required and preferred qualifications; we could treat Required Qualifications as Requirements, Preferred Qualifications as Qualifications? Or we could have Requirements and Qualifications separate. The instruction says use those headings if there is real content. We have Required Qualifications and Preferred Qualifications. So we can map Required Qualifications to Requirements section, Preferred Qualifications to Qualifications section. Skills maybe not explicitly separate; but we could embed skills within those sections. However we could also create a Skills section if there is explicit skill list. There's mention of "Professional written and verbal English communication skills", "Strong customer relationship management, communication, and interpersonal skills", etc. Those are within qualifications. Might be okay to not have separate Skills section if not distinct. But we have to decide: The instruction says "Prefer a few substantive sections over many thin ones." So we could combine Required and Preferred into one Requirements section? But they said use headings like Requirements, Qualifications. Probably better to have both. Thus sections: - About the role: intro paragraph(s) describing role, mission, etc. - Responsibilities: list of key responsibilities (bulleted). - Requirements: Required Qualifications (bulleted). - Qualifications: Preferred Qualifications (bulleted). - Benefits: What’s in it For You? plus detailed benefits (maybe bullet list). - Pay: compensation range. We must not include Schedule. We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details from the posting, but we can format as lists/paragraphs. Must not omit any substantive info. That's a lot. We need to capture everything from the job description: the introductory motivational sentences, the role description, the responsibilities list (each bullet), the required qualifications list (each bullet), the preferred qualifications list (each bullet), the "What’s in it For You?" section (including hybrid work model, flexibility, career development, industry competitive benefits, culture, social impact, making a real-world impact, then the detailed benefits paragraph about Thomson Reuters US benefits). Also the "About Us" paragraph at end? That is substantive info about company; we could include under About the role or maybe a separate About Us section but not in prescribed headings. Since we only have prescribed headings, we could incorporate About Us into About the role section (makes sense). Also the EEO statement and accommodation info is boilerplate; we should remove. Also the fraud warning and accommodation email etc is boilerplate; remove. Also the "Learn more on how to protect yourself from fraudulent job postings here." etc remove. Also the "More information about Thomson Reuters can be found on thomsonreuters.com" maybe borderline but it's not substantive about role; could be considered boilerplate; we can remove. We must not include duplicated lines. Ensure we capture all unique substantive content. Let's extract content. Intro: "Are you passionate about bringing your experience to a world-class company that is a market leader in both content and technology? Do you have experience driving renewal, retention, and upsell motions across existing customer accounts? Are you motivated by uncapped commission opportunities? If so, we are looking for you. As an Account Specialist, you will support growth across the United States by managing a portfolio of existing customers, driving timely renewals, identifying expansion opportunities, and delivering a high-quality commercial experience throughout the customer lifecycle. You will serve as a key commercial contact for assigned customers, partnering with internal stakeholders to ensure accurate transactions, strong customer relationships, and achievement of retention and revenue goals." That's About the role. Key Responsibilities list (each bullet): - Own the end-to-end renewal process for an assigned portfolio of U.S.-based customer accounts. - Proactively engage customers to confirm renewal intent, communicate product value, clarify contract terms, and ensure timely execution. - Prepare and manage quotes, order forms, contracts, and related commercial documentation. - Respond to inbound commercial inquiries, including questions related to pricing, products, billing, and contract terms. - Identify and execute low- to moderate-complexity upsell and cross-sell opportunities within existing accounts. - Support customer pricing discussions and coordinate internal approvals, deal structure, and contract terms as needed. - Build trusted customer relationships and develop a strong understanding of customer business needs, objectives, and challenges. - Create and communicate value-based propositions that support customer retention and account growth. - Analyze account data, customer activity, renewal trends, and commercial performance to identify risks and growth opportunities. - Maintain accurate account, opportunity, renewal, and forecasting information in CRM and quoting systems. - Provide reliable renewal pipeline visibility and revenue forecasts to leadership and internal stakeholders. - Partner closely with Account Executives, Customer Success Managers, Finance, Legal, Operations, and other internal teams to ensure a seamless customer experience. - Coordinate internal resources to resolve customer issues and facilitate timely commercial transactions. - Share customer feedback and market insights to support improvements to products, processes, and customer outcomes. - Consistently achieve or exceed assigned renewal, retention, expansion, and customer engagement goals. Required Qualifications list: - 2+ years of experience in account management, renewals, inside sales, customer success, sales support, or another customer-facing commercial role. - Experience managing a portfolio of customer accounts in a SaaS, subscription, recurring-revenue, technology, professional services, legal, tax, financial, or information-services environment. - Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant professional experience. - Professional written and verbal English communication skills. - Demonstrated commercial acumen and the ability to discuss pricing, contract terms, renewal value, and expansion opportunities. - Strong customer relationship management, communication, and interpersonal skills. - Experience using CRM, quoting, and sales tools, such as Salesforce, CPQ platforms, or comparable systems. - Ability to manage multiple renewals, customer requests, and deadlines in a fast-paced environment. - Strong organizational skills, attention to detail, prioritization, and follow-through. - Analytical and solution-oriented mindset, with the ability to identify account risks, trends, and growth opportunities. - Ability to work independently while collaborating effectively with cross-functional teams. Preferred Qualifications list: - Experience supporting U.S.-based customers and familiarity with U.S. business practices, commercial buying cycles, and contracting processes. - Experience selling or supporting web-based, cloud-based, SaaS, data, workflow, research, compliance, legal, tax, financial, or technology solutions. - Experience with recurring-revenue metrics, including renewal rate, gross retention, customer retention, churn, upsell, cross-sell, pipeline health, and forecast accuracy. - Strong negotiation, objection-handling, and value-selling skills. - Experience developing customer-specific value propositions tied to business outcomes, efficiency gains, risk mitigation, or return on investment. - Familiarity with consultative selling or account-management methodologies. - Experience working with Salesforce, Salesforce CPQ, Microsoft Dynamics, or similar CRM and sales-technology platforms. - Proven history of meeting or exceeding renewal, retention, revenue, or account-growth targets. - Experience collaborating with Account Executives, Customer Success, Finance, Legal, Operations, Marketing, and Product teams. - Ability to travel periodically within the United States, if required by business needs. What’s in it For You? section: - Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. - Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. - In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Pay section: - Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $106,400 USD - $197,600 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills