Account Solution Engineer - Intelligence Community (All Levels)

About the role

Clearance & Compliance: This role requires a current, active TS/SCI clearance at time of hire. Qualification is contingent upon acceptable results from a background investigation and continued maintenance of the required government security clearance. All offers are contingent upon government approval of your clearance.

Responsibilities

• Lead deep technical and mission discovery with IC customers—uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria
• Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi-domain data aggregation
• Architect and prototype Agentforce-based solutions within classified environments—including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads
• Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness—ensuring proposed solutions can actually be adopted and sustained
• Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy
• Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and escalate challenges to leadership with context and a proposed path forward
• Build reusable assets—POC templates, demo environments, playbooks—that scale across the IC customer base
• Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap

Requirements

• 7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT—ideally with IC or national security customers
• Degree in Computer Science required (B.S., Master's, or Ph.D.)
• Hands-on SaaS configuration, Data Architecture, Front End development, Object Oriented Programming (Java, C#, Python).
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production—including safety, reliability, and governance considerations specific to classified workloads
• Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan
• Familiarity with IC-specific compliance frameworks
• Current TS/SCI clearance (required at time of hire)
• U.S. citizenship required

Qualifications

• Strong written, verbal, and whiteboard communication skills—able to engage both technical operators and C-level IC leadership
• Preferred Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent full-stack engineering background
• Proficiency in SQL and/or Python; familiarity with modern data platforms (Snowflake, Databricks, BigQuery)
• Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Prior experience with government cloud environments: AWS GovCloud, Azure Government, or IC-specific cloud infrastructure
• Experience operating within or alongside IC program offices—understanding mission workflows, stakeholder dynamics, and the technical evaluation process

Skills

• Technical Discovery and MVP Scoping
• Secure and Agentic Solution Design
• Technical Presentation and Communication
• IC-Specific Compliance Knowledge
• Full-Stack Engineering Skills
• Agentic Engineering Tool Familiarity
• Government Cloud Environment Experience
• IC Program Office Dynamics Understanding

Benefits

Base salary range: $113,330 - $210,910 annually
California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC: $124,670 - $231,980 per year