Account Solution Engineer - Department of War (All Levels)
About the role
We are seeking a Solution or Sales Engineer with 7+ years of experience in a CRM, enterprise SaaS, or mission IT company, particularly with DoD or defense contractor clients. The ideal candidate should have hands-on experience with Agentforce, Data Cloud, and Salesforce Platform, practical AI fluency, strong discovery and MVP scoping skills, and familiarity with DoD compliance frameworks.
Responsibilities
- Engage directly with DoD customers to understand mission requirements, program constraints, and technical environment
- Map requirements to the Salesforce portfolio: Sales Cloud, Service Cloud, MuleSoft, Tableau, Agentforce, Data360, and Government Cloud Plus Defense
- Design, build, and deliver tailored demos and proof-of-concept solutions for DoD use cases
- Architect and prototype Agentforce solutions for DoD environments, including agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations
- Clearly articulate Salesforce's security and compliance posture to technical evaluators, ISSOs, and program offices
- Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
- Partner with Account Executives, Capture Managers, and Customer Success in a team-selling environment to support pipeline and pursuit strategy
- Build reusable POC assets, playbooks, and best-practice guides to scale delivery across the DoD customer base
- Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing
Requirements
Required: U.S. citizenship, ability to obtain a DoD security clearance, B.S. in Computer Science, Software Engineering, MIS, required. Preferred: Salesforce certifications, experience with Apex, Lightning Web Components, or equivalent engineering background, familiarity with GovCloud, AWS GovCloud, or Azure Government environments.
Qualifications
Hands-on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch
Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behavior—including safety, reliability, and governance considerations relevant to DoD operational environments
Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan
Familiarity with DoD compliance frameworks
Strong written, verbal, and whiteboard communication skills—able to engage from developer to C-suite, and from technical evaluator to COTR
Ability to work cross-functionally in a fast-paced, team-selling environment managing multiple pursuits simultaneously
Skills
Hands-on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch
Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behavior—including safety, reliability, and governance considerations relevant to DoD operational environments
Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan
Familiarity with DoD compliance frameworks
Strong written, verbal, and whiteboard communication skills—able to engage from developer to C-suite, and from technical evaluator to COTR
Ability to work cross-functionally in a fast-paced, team-selling environment managing multiple pursuits simultaneously
Benefits
At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pay
The typical base salary range for this position is $113,330 - $210,910 annually. Specific ranges for certain job locations are provided in the posting.
Schedule
Full-time position.