Account Solution Engineer - Department of War (All Levels)

About the role

We need an SE who can operate across both sides of the DoW ecosystem—engaging directly with military program offices and acquisition teams on one end, and defense contractors on the other. You'll be the technical quarterback on complex DoW pursuits: running discovery, architecting cloud solutions, building POCs, and eliminating technical barriers to adoption.

Responsibilities

• Engage directly with DoW customers (combatant commands, military services, defense agencies) to understand mission requirements, program constraints, and technical environment
• Map requirements to the Salesforce portfolio: Sales Cloud, Service Cloud, MuleSoft, Tableau, Agentforce, Data360, and Government Cloud Plus Defense
• Design, build, and deliver tailored demos and proof-of-concept solutions for DoW use cases—HR, logistics, sustainment, case/investigation management, acquisition lifecycle, program management, and workforce operations
• Architect and prototype Agentforce solutions for DoW environments—including agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations for mission-critical deployments
• Clearly articulate Salesforce's security and compliance posture—DoW IL2/IL4/IL5 authorizations, data sovereignty, and cloud security architecture—to technical evaluators, ISSOs, and program offices
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Partner with Account Executives, Capture Managers, and Customer Success in a team-selling environment to support pipeline and pursuit strategy
• Build reusable POC assets, playbooks, and best-practice guides to scale delivery across the DoW customer base
• Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing

Requirements

• 7+ years of experience as a Solution or Sales Engineer for a CRM, enterprise SaaS, or mission IT company—with DoW or defense contractor customers strongly preferred
• Hands-on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behavior—including safety, reliability, and governance considerations relevant to DoW operational environments
• Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan
• Familiarity with DoW compliance frameworks
• Strong written, verbal, and whiteboard communication skills—able to engage from developer to C-suite, and from technical evaluator to COTR
• Ability to work cross-functionally in a fast-paced, team-selling environment managing multiple pursuits simultaneously
• U.S. citizenship required; ability to obtain a DoW security clearance preferred
• Preferred Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, or Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent engineering background; comfort with SQL and/or Python
• Familiarity with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
• Familiarity with GovCloud, AWS GovCloud, or Azure Government environments

Qualifications

• B.S. in Computer Science, Software Engineering, MIS, required

Skills

• Agentic AI

Benefits

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $113,330 - $210,910 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $231,980 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Pay

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Schedule

Not specified