Account Solution Engineer - Federal Civilian (All Levels)

About the role

The Federal Public Sector Solution Engineering (SE) team at Salesforce is focused on helping government customers become a true Agentic Enterprise by operationalizing Data + AI + Trust. You will serve as a definitive subject matter expert for our government solutions and guide customers across the lifecycle—from technical evaluation and close through activation, adoption, and expansion.

Responsibilities

• Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks to scope agentic solution use cases, translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC) and activation plan
• Build high-impact demonstrations and POCs on the platform. This includes configuring Agentforce to demonstrate how autonomous AI agents can automate federal workflows and citizen services
• Deliver world-class product demonstrations that tell a compelling story, showing how Salesforce solves specific agency missions needed to achieve the functional requirements of the customer
• Create end-to-end technical architectures and solutions that integrate Salesforce’s Agentic Enterprise Platform with the unique security and enterprise architecture needed to achieve the technical win
• Design and lead hands-on technical workshops and "Deep Dives" for agency IT leads and Enterprise Architects
• Confidently present technical solutions to GS/Executive-level leadership and political appointees, simplifying complex tech into mission outcomes
• Drive activation by partnering with customers on agent definition, configuration, and deployment strategy to accelerate production readiness
• Identify automation and process improvement opportunities by intaking both process and technical requirements to remove friction and accelerate activation
• Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery
• Drive Voice of the Customer into Product; inform messaging/plays with Product Marketing
• Leverage modern 3rd-party development tools and AI-assisted coding to rapidly build and iterate on platform configurations, front-end experiences and custom components

Requirements

• 7+ years customer-facing solution/technical architecture (pre-sales, consulting, implementation) with increasing scope/influence
• Degree in Computer Science required (B.S., Master's, or Ph.D.)
• Proficiency of Salesforce Core (Public Sector Solutions, Sales, Service, Experience Cloud) and the Data 360/Agentforce stack
• Agentic + AI fluency: practical understanding of LLMs, RAG/grounding, evaluation concepts, and how agentic systems behave in production (safety, reliability, governance)
• Experience with agentic engineering tools (Cursor, Claude Code, Agentforce Vibes, etc)
• The ability to run technical & business discovery to define agentic solution use cases, success metrics, and a feasible execution plan
• Executive + technical communication: able to lead whiteboards and communicate with developers and C-suite with equal fluency, and translate architecture to outcomes/ROI
• Deep technical command of multi-tier architectures, including relational database design (SQL, SOQL), schema modeling, and the nuances of high-scale web technologies (HTML5, CSS3, JavaScript/LWC)

Preferred Qualifications

• Strong Salesforce engineering depth; Apex and Lightning Web Components (or equivalent) and comfort operating across the SDLC
• SQL and/or Python proficiency and comfort with modern cloud data platforms/analytics tooling (Snowflake/Databricks/BigQuery; Tableau/Looker/Power BI)
• Experience with other agent platforms (e.g., Gemini/Agentspace or similar) and broader AI automation implementations
• Consumption/business modeling with understanding of consumption levers and can map anticipated consumption spend from architecture/usage patterns
• Promised experience in modern application development; specifically, a working knowledge of Java, Python, or Node.js, and an understanding of modern API patterns such as REST, GraphQL, and Pub/Sub
• Understanding of the Federal Civilian market, procurement lifecycle and the nuances of the public sector mission

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.