Account Solution Engineer - Federal Civilian (All Levels)

About the role

This role is part of Salesforce’s high-energy Federal Public Sector Solution Engineering (SE) team. You will be a technical trusted advisor supporting vital federal missions by designing, building, and demonstrating how our Agentic Government Cloud solutions solve complex challenges.

Responsibilities

• Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks to scope agentic solution use cases.
• Translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC) and activation plan.
• Create high-impact demonstrations and POCs on the platform, including configuring Agentforce to demonstrate autonomous AI agents automating federal workflows and citizen services.
• Deliver world-class product demonstrations that tell a compelling story, showing how Salesforce solves specific agency missions needed to achieve the functional requirements of the customer.
• Create end-to-end technical architectures and solutions that integrate Salesforce’s Agentic Enterprise Platform with unique security and enterprise architecture needs.
• Design and lead hands-on technical workshops and "Deep Dives" for agency IT leads and Enterprise Architects.
• Confidently present technical solutions to GS/Executive-level leadership and political appointees, simplifying complex tech into mission outcomes.
• Drive activation by partnering with customers on agent definition, configuration, and deployment strategy to accelerate production readiness.
• Identify automation and process improvement opportunities by intaking both process and technical requirements to remove friction and accelerate activation.
• Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery.
• Drive Voice of the Customer into Product; inform messaging/plays with Product Marketing.
• Leverage modern 3rd-party development tools and AI-assisted coding to rapidly build and iterate on platform configurations, front-end experiences and custom components.

Requirements

• 7+ years customer-facing solution/technical architecture (pre-sales, consulting, implementation) with increasing scope/influence.
• Bachelor's degree in Computer Science required (Master's or Ph.D. preferred).
• Practical understanding of LLMs, RAG/grounding, evaluation concepts, and how agentic systems behave in production (safety, reliability, governance).
• Experience with agentic engineering tools (Cursor, Claude Code, Agentforce Vibes, etc).
• Ability to run technical & business discovery to define agentic solution use cases, success metrics, and a feasible execution plan.
• Executive + technical communication: able to lead whiteboards and communicate with developers and C-suite with equal fluency, and translate architecture to outcomes/ROI.
• Deep technical command of multi-tier architectures, including relational database design (SQL, SOQL), schema modeling, and the nuances of high-scale web technologies (HTML5, CSS3, JavaScript/LWC).
• Growth mindset; willingness to continually sharpen technical/advisory skills through required enablement, labs, courses, and certifications.

Preferred Qualifications

• Strong Salesforce engineering depth; Apex and Lightning Web Components (or equivalent) and comfort operating across the SDLC.
• SQL and/or Python proficiency and comfort with modern cloud data platforms/analytics tooling (Snowflake/Databricks/BigQuery; Tableau/Looker/Power BI).
• Experience with other agent platforms (e.g., Gemini/Agentspace or similar) and broader AI automation implementations.
• Consumption/business modeling with understanding of consumption levers and can map anticipated consumption spend from architecture/usage patterns.
• Proven experience in modern application development; specifically, a working knowledge of Java, Python, or Node.js, and an understanding of modern API patterns such as REST, GraphQL, and Pub/Sub.
• Understanding of the Federal Civilian market, procurement lifecycle and the nuances of the public sector mission.