Account Service Reprentative

Essential Duties and Responsibilities

• Plays a key role in the area of Technical Service, working closely with the sales group to establish clear customer focus and achieve business objectives through technical means.
• Color Management expertise; proactively and reactively supports this technology.
• Affirms customers’ needs and proactively and reactively incorporates continuous improvement methods and philosophy.
• Works with and calls on top level management as well as user buyers, to develop technical response/action plans regarding issues and opportunities.
• Troubleshoots press issues – for flexo/screen/offset products for the Narrow Web industry customers – and recommends actions/formulations to improve/correct situation.
• Acts as Account Manager & Account Services Reps, when needed but primary role is technical service representative.
• Gathers correct information so lab resources can operate in the most efficient manner, both to correct issues and to design new products.
• Completes and participates in special projects as assigned.
• Ascertain customers’ technical objectives and strategically plans and facilitates communication of Siegwerk’s relevant technical developments to respective customers.
• Provides weekly and/or monthly reports detailing customers’ technical issues/needs including trial reports.
• Directly communicates on-site with area customers to address technical issues and/or interacts with customers as a professional immediate technical resource.

Education And/or Experience

• Technical College or University degree (BA or BS), and/or Technical Service experience in flexographic printing.
• Or a combination of Education and Experience.