ACCOUNT SERVICES REP - LF

About the role

The Account Services /Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.

Responsibilities

• Communicates proactively with customers regarding order status, shipment schedules, lead times, and delivery commitments
• Creates, edits, and acknowledges sales orders both manually and via electronic portals; Identify special requirements and communicate them to the Production planning team
• Maintains accurate records of customer interactions
• Investigates customer concerns and coordinates internal teams to resolve order, shipment, quality, or invoicing issues
• Maintains customer and part specific master data including Customer billing and ship-to information, customer part number cross references, customer pricing
• Communicates and coordinates with internal team members to support excellent performance for our customers

Requirements

• 5 years of customer service experience
• Associate or bachelor's Degree preferred, or an equivalent combination of education and relevant experience
• Excellent and proven organizational and time management skills
• Demonstrated ability to prioritize multiple customer requests and resolve issues in a fast-paced environment
• Strong written and verbal communication skills
• Proficient in Microsoft Excel, Outlook, and other Microsoft Office applications; Advanced Excel experience a major plus
• Detail-oriented individual
• Demonstrated ability to learn customer-specific ordering, forecasting, and supplier portal systems
• Demonstrated professionalism and strong verbal communication skills when interacting with customers and internal teams
• Experience supporting customers in a manufacturing, supply chain, distribution, or industrial environment preferred
• Experience working within an ERP system preferred; Microsoft Dynamics Business Central is a plus

Qualifications

We seek candidates that share the following Values: Passion for learning and creating results Eager to be a major contributor to a championship team’s success Love of challenges Respect for all employees as family members Commitment to support our Corporation in living our Core Values

Skills

• Microsoft Excel
• Outlook
• Advanced Excel experience (preferred)

Benefits

Medical, dental, vision, life and disability insurance, tuition reimbursement, vacation, paid holidays, relaxed dress code, culture teams, 401K Plan, and a fitness center on the premises.

Pay

TBD

Schedule

Hybrid