Account Services Representative

Responsibilities

• Performs account reconciliation and maintains accounts and records for all billing
• Maintains monitoring all customer and agency inquiries, resolving all problems efficiently and within the timeframe
• Handles internal collection letters, e-mails and calls
• Identifies, researches, and resolves outstanding individual direct bills, agency account balances, and account discrepancies with insureds, agents, outside collection agencies, and law firms
• Handles inbound and outbound phone calls to resolve account inquiries, provide accurate account information, and process payments
• Performs other ad-hoc duties as assigned

Qualifications

• High school graduate or equivalent with three more years of financial or accounts receivable experience, including experience in the insurance, or banking, or related industries
• Must understand or have experience with Customer Service, Account Receivable, Account Payable, Billing & Invoicing
• Must be able to work and feel comfortable on the phone, including outbound calls
• Accounting experience in the insurance industry is preferred
• Must be experienced with Microsoft Excel and Outlook
• Must be comfortable with change
• Must be detail oriented
• Must be able to work within a team environment
• Strong verbal and written communication skills are a must