Account Service Representative

About the role

Join our Champion Managed Care team as an Account Service Representative—the “911 center” for air compressor service support. In this fast-paced, customer-facing role, you’ll manage a portfolio of national accounts and become the trusted point of contact customers rely on. You’ll own the service request from first call through completion and invoicing, coordinating between customer sites and our nationwide service network to drive updates, secure approvals, gather information, and keep repairs moving.

Responsibilities

• Operate and manage multiple ERP and business systems, including SAP, Salesforce, Outlook, and other third-party platforms.
• Dispatch service requests in the timeframe requested by the customer.
• Monitor open dispatches, following up on quotes requests, generating quotes for customers, shipping parts, and ensuring service jobs are completed in a timely manner to reduce downtime and prevent further breakdowns.
• View invoices, checking for accuracy and processing for billing in a timely manner.
• Perform some basic technical troubleshooting to help resolve issues and reduce unnecessary service calls.
• Develop and consistently practice a proactive follow-up plan to keep service jobs moving, ensure timely completion, and maintain communication with customers and service providers.
• Utilize training manuals to learn and complete processes our team does on a daily basis.

Requirements

• A High School Diploma or GED
• 2+ years of experience in customer service, a comparable role involving customer support, or a similar fast-paced, customer-facing environment.
• 2+ years of computer proficiency, including Microsoft Office utilizing Excel and Outlook
• 1+ years of hands-on experience operating and navigating ERP and business systems, such as SAP, Salesforce, and/or other third-party platforms.

Core Competencies

• Aptitude to read and interpret parts lists, ideally air compressor-related, to accurately identify components and support service and repair activities.
• Strong customer service orientation with the ability to manage high-volume, time-sensitive service requests while maintaining professionalism and urgency.
• Excellent communication skills with the ability to coordinate effectively between customers, internal teams, and external service providers to drive resolution.
• Strong organizational skills with the ability to manage multiple open service jobs simultaneously, prioritize effectively, and maintain accurate tracking and follow-up.
• Systems proficiency with the ability to navigate and operate ERP and business systems (e.g., SAP, Salesforce, Outlook, and other platforms) to manage service workflows and documentation accurately.

Priorities

• An Associates degree
• Prior exposure to compressed air systems
• Prior exposure to similar high-volume service coordination environments

Travel and Work Arrangements

Onsite Based in Quincy, IL
Remote opportunities after 6 months and good performance

Pay Range

The base salary for this role is $45,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.