Account Service Reprentative

Job Responsibilities

• Facilitate and coordinate new in-house transitions, assisting customers with transition from competitor’s ink to Siegwerk ink.
• Advise and train customer on technical ink printing processes that include (but not limited to): color matching, thin ink work off process, formula change-over, and color theory.
• Supervise ink processing in client facility to ensure smooth operation.
• Recognize basic printing problems, troubleshoots and confers with customer and client teams to resolve issues in close communication with the technical team.
• Organize and conduct product trials at customers' plants.
• Work closely with in-house technicians, lab technicians, account managers, and Siegwerk manufacturing to coordinate and insure that customer needs are met along with insuring proper procedures, service, and quality standards.
• Report technical issues to Siegwerk laboratory team for assistance as necessary.
• Perform hands-on press side and ink room duties as required.
• Prepare trial reports.
• Prepare weekly schedules and reports.
• Prepare and distribute customer correspondence.

Requirements

• Bachelor’s degree with at least 5 years related experience and/or an equivalent combination of education and experience.
• Experience in training, physical color matching of fluid inks.
• Possess extensive knowledge of print defects and how to solve them.
• Possess knowledge of flexo process printing and roto operating conditions.
• Knowledge of major substrates and their end use understanding lamination and its different types.
• Knowledge of automated dispensing.
• Able to effectively work with and assist customers.
• Understand and conduct color theory training.