Account Service Coordinator

Omnipure Filter Company revolutionized the water filtration industry by introducing the first small disposable inline carbon filter. Since 1970, our mission has been to provide better-tasting water through high-quality filtration solutions. Culligan International, headquartered in Rosemont, Illinois, is the global leader in water treatment, offering advanced filtration systems for residential, commercial, and industrial use.

About the Role

The primary function of this position is to assist the Account Management team with the existing customer base and new lines of business. The Account Service Coordinator will play a key role in supporting the profitable growth of Omnipure market share and deliver top-level customer service. The role requires a sound mix of skills such as multitasking between business systems, compiling customer-based reporting, and other tasks to enhance direct sales effectiveness.

Responsibilities

• Serve as the primary point of contact for assigned customers, providing product information, pricing, and order support.
• Prepare and process customer quotes, sales orders, and order changes accurately and timely while following the order verification process.
• Enter direct POs, ensuring all POs received are at the correct price and resolve discrepancies with the Account Manager.
• Work closely with the Account Manager to prepare and maintain long-range forecasts for planning, procurement, and operations groups within Omnipure.
• Communicate with customer buyers and planners to clarify forecasts and PO issues while tracking and communicating shortfalls or variance to forecasts.
• Support profitability analysis by customer and product.
• Work with accounting to ensure orders and pulled inventory are invoiced in a timely manner.
• Communicate shipment and delivery information to the customer.
• Communicate with and work to prioritize with the customer when there are delivery shortfall issues or capacity constraints.
• Work closely with the Account Manager to escalate supply and delivery issues with the customer.
• Place internal POs to intercompany partners as well as external suppliers.
• Provide new business prospecting support for the Channel leaders and Account Managers.
• Answer inbound customer calls and sales-related emails in a prompt, professional, and courteous manner.

Requirements

• Demonstrated unwavering ethical character while managing challenging business situations.
• Ability to work and communicate with people at all levels across the organization.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to work as part of a team and autonomously, managing multiple clients and projects simultaneously.
• 1+ years of sales support or customer service experience; experience in companies involved in consumer goods is a plus, along with a proven track record for meeting and exceeding goals.
• Excellent verbal and written communication skills.
• Extremely organized and able to easily multi-task large volumes of projects at once.
• Ability to adapt quickly to changing needs of customers and internal process requirements.
• Experience using Microsoft Office (Word, Excel, PowerPoint, or Access).
• Comfortable in a customer-facing sales support role.

Qualifications

• Preferred: Understanding of channel dynamics and relationships between dealers, distributors, and national accounts servicing the water filtration and treatment industry.
• Bachelor’s degree in business administration or higher education is a plus.

Schedule

Monday – Friday (onsite, full-time).