Account/ Sales Manager

Key Responsibilities

• Contact incoming leads through calls, emails, and follow-ups.
• Schedule appointments for quotes and on-site walkthroughs with prospective customers.
• Prepare and present service proposals to close new accounts.
• Meet or exceed monthly and quarterly sales targets.
• Manage the onboarding process for new clients.
• Hire, assign, and train cleaners for each new account.
• Conduct walkthroughs with staff to review the scope of work and cleaning standards.
• Ensure smooth account launches and continuity of service.
• Perform weekly quality audits on customer sites and document findings.
• Email audit reports and updates to customers promptly.
• Address and resolve customer concerns quickly and professionally.
• Serve as a backup cleaner when assigned staff are absent to ensure uninterrupted service.
• Maintain strong communication with customers, team members, and leadership.
• Identify and resolve issues independently; escalate when necessary.
• Proactively suggest service improvements and cost-saving opportunities.