Account Resolution Specialist - TX

About the role

American Coradius International LLC is a reputable, compliance-driven collections agency established in 1989 with an A+ rating from the Better Business Bureau. We are seeking motivated individuals with a strong work ethic and customer service attitude to join our team.

Responsibilities

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure past-due account balances
• Document all account activities and information, including verifications, demographic changes, and calls related to servicing the account
• Utilize skip tracing tools to establish contact with customers and arrange payment
• Monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Maintain all company policies, procedures, and applicable laws

Qualifications

• High School Diploma required
• At least 2 years of call center/customer service experience required
• Proven ability to multi-task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word, and Excel
• Ability to embrace a team environment and a culture of continuous improvement

Benefits

• Monthly bonuses
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Schedule

• Third Party Hours of Operation: Mon: 8:00AM EST – 8:00PM EST Tue: 8:00AM EST – 8:00PM EST Wed: 8:00AM EST – 6:00PM EST Thu: 8:00AM EST – 6:00PM EST Fri: 8:00AM EST – 5:00PM EST (Open 2 Friday nights 8:00AM EST – 6:00PM EST monthly)
• Work Required: 1 night shift per week until 8:00PM EST (Mon or Tues) 1 night shift per week 6:00PM EST (Weds or Thurs) 1 Friday night shift per month until 5:00PM EST 1 Friday night shift per month until 6:00PM EST
• Minimum of 4 hours per shift, cannot work more than 10 hours per shift and must work a minimum of 5 days per week (Saturday-Friday).

Physical/Mental Requirements

• Sedentary position requiring sitting 80% of the time
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone)
• Ability to speak proper English grammar and use proper telephone etiquette
• Ability to hear
• Simple/light grasping required of both hands 80% of the time
• Typical noise level for work environment (moderate noise)
• Close vision required (clear vision on 15 inch or larger computer monitors)

Pay

The pay range for this position is $17.00- $18.00 hourly, with the actual pay offered to a successful candidate considering a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.

Benefits Package

• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays
• A supportive team that cares about your success

Disclaimer

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.