Account Resolution Specialist
About Us
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life. At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers. For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.
About the Role
The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims. The Account Resolution Specialist will also ensure accurate payments are made in conjunction with payer contracts.
Schedule
Monday – Friday; 8:00 AM – 5:00 PM
Minimum Qualifications
- High School Diploma or Equivalent
- Previous experience in healthcare and/or professional office setting
- Proficient at partner programs (i.e.: MS Outlook, Word, Excel)
- Ability to cope with ambiguous, changing environment while under pressure in a calm manner
- Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion
Essential Functions
- Review account balances and resolve accounts/invoices by partnering with insurance companies and/or patients
- Collaborate with various departments to gather the necessary information in order to have claims reprocessed or resubmitted
- Coordinate with the Intake team and contracts team to determine the accuracy of information loaded on patient accounts to avoid disputed or underpaid claims
- Participate in end-of-month closing procedures
Benefits
- Competitive Compensation
- Comprehensive Medical Insurance
- Dental and Vision Insurance
- Company Life Insurance
- Voluntary Life and Disability Insurance
- Additional Voluntary Supplemental Plans
- Flexible Spending Account (Medical and Dependent Care)
- Health Savings Account
- 401K Retirement Plan
- Employee Assistance Program (EAP)
- Employee Discounts
- Ramsey SmartDollar Program
- Referral Program
- Tuition Assistance
- Paid Time Off
- 8 Paid Company Holidays